2/10 Horrible
Charlotte L.
22 juil. 2025
Les points faibles : Propreté
Beware false excessive charges after your stay
It was 3 hours after check in time before we were given the code to the home to get in. Home is mostly run down on the outside. Areas of rotted wood. Screens broken. Backyard where pool is had spotty grass with large areas where there no longer was any grass. These areas have trash/cigarette butts. Fence falling apart in many spots. Those pretty loungers you see in the photos are not there. An old set of outdoor patio furniture & iron patio table with chairs.The 3 awnings on the patio are ripped and hanging. Pool lights don't work.Roaches in the kitchen. ONE kitchen towel. No cleaning dish rags.Under kitchen sink had leaked for so long that it smells very strongly of rot and mold. If you sit on the living room sofa or chair you will get up with pieces of peeling faux leather stuck to your skin and clothes. No extra blankets or bed linens available. Towels for bathroom: only 6 and not new condition.We left this home in the condition it was in when we got there. We cleaned floors counters, bathrooms. Then we receive a request from homeowner for payment: excessive cleaning fee 200, towels unusable fee 50, bed sheets unusable fee 250. The initially charged a pet fee of 400 but took that off after I responded that WE HAD NO PET!! (That's when they added the bed sheets fee I guess to offset the pet fee they had to remove). Beware of this property. I have filed 2 complaints with VRBO about charges in an attempt to get them removed. I could go on but I'm out of space.
Charlotte L.
Séjour de 7 nuits en juin 2025