My partner and I booked a romantic weekend for our 1 year anniversary. Upon check-in, we were informed they could not honor our 2 night reservation because a wedding was booked "nearly a year ago". That was a blessing in disguise, because this hotel was beyond horrible. Our room had a shared balcony with another room, which was not mentioned on the site. Because they kept the drapes open all day, the room baked to oven level temperatures. The internet was so weak that the TV pixelated constantly, and my phone had no internet. The A/C unit was barely operating. It took all afternoon and evening and overnight to almost cool the room to a tolerable level. The toilet took several times to flush. To say the bathroom sink trickled water is generous. To top off the horrible experience, we left for dinner and when we returned, it was obvious that hotel staff entered our room without permission so they could plug items into the outlets in our room. They also turned off the A/C unit which really upset me.
There are 2 gems about this place hidden in a pile of garbage. The first is the woman who checked us in and who served our dinner was the most lovely, helpful, kind and professional person. She should be given management authority over the entire hotel. The second was the food was delicious.
