The beach and grounds are excellent and beautiful, great view, pool and public spaces all with an excellent tropical island feel. Breakfast was good.
Staff people were friendly.
Had one problem. I was entitled to an upgrade on Expedia and this wasn't acknowledged or honored.
When I explained about the upgrade, I was told no they give priority to their IHG program members and that I only get the room booked.
I went back and showed them my Expedia gold promise, and they said "well only if available". I don't believe the hotel was full, and they never got back to me again even to say sorry no upgrade is available.
So it's a very nice property, everyone was friendly, room was fine though not great, it's just I don't like getting the cold shoulder from a quality chain that should know better.
A positive is they have nice facilities themselves, and the onsite travel agency sets you up for excursions elsewhere, such as Managaha.
You'll be happy staying here, maybe Kensington is better though more expensive.
