This was by far the worst Hampton Inn my family and I have ever stayed at. The customer service was extremely poor from start to finish.
Our room was ant-infested, and to make matters worse, the toilet was dirty upon arrival. We were told no cleaners were available to resolve the issue at the time.
When I requested a shampoo replacement, the receptionist simply handed me a new bottle and expected me to mount it myself, without informing me that a special key was needed. Eventually, a housekeeper came to install it, but she was on speakerphone during the entire process, holding a personal conversation while providing service.
The night receptionist was also unfriendly and rude, showing no concern or professionalism.
It is good that the location has easy access to a walkable shopping center.
I visit Texas quite often, but I can confidently say: I will never stay at this location again, not even for free.
