Two things that had affected the way we rated this hotel:
1) Unfriendly reception- the receptionists you hired to greet guests do NOT know how to be friendly, or even bother to make eye contact, or even smile to make guests feel welcome.
2) No ice machine??? Why. Isn't it state law that hotels should provide automatic ice machines for the guests' convenience? You are the only hotel we had ever been at without an ice machine. And yes, we had been to most, if not to all 50 states in the US! And the way your receptionist responded when asked about an ice machine is ridiculously rude. As if, "none of that crap here, don't ask!"
Now that we got the main points out of the way.. another reason NOT to stay here is the lame excuse of: "because we gave you a kitchenette, we do not serve breakfast". When the receptionist said that to us, we couldn't help but wonder... would your manager say otherwise, or would it be the same response?
By the way, don't bother asking for fresh towels at this hotel. They will make you do room service, ie, put your dirty towels in the in-room provided laundry basket, then bring them to the front and exchange them out. Pretty much, like a self-service type hotel. Anything else you need? DIY is your best bet!
We do not recommend, nor returning to stay at any Woodsprings location for that matter.
