My husband and i arrived at the West Coast Inns address and looked around for the hotel. There was a small street cafe at the address, so we went in to inquire. Two men who were there-- but only loosely connected to the hotel-- told us that the shabby building surrounding the cafe was the hotel. Broken down railings, peeling paint, cracked sidewalks to the back where the cleaning lady's son led us to show the room. It had no windows, wood peeling off bathroom door and other veneer furniture, general disrepairs. Cleaning lady had made the bed and bathroom clean, but smudges on the wall, grime on the fan/ac unit, and the untended aging of the unit made it totally inhospitable. The only contact with the host was a letter in Spanish which we partially understood, but it said all contact would be remote. We left and found another plave to stay. Our trust in your services, Hotels.com,o is gone.
