I liked that they replaced your towels every day, and the place was extremely clean. The staff was very kind and helpful in answering all of our questions. Awesome place and affordable
My stay was for a brief visit in the area for the July 4th holiday. My stay has been great at the hotel considering the price that I pay which is quite reasonable. I am disappointed that there is no pool or breakfast but it is acceptable. I think that at least coffee shouldn't be that much of a hassle however. Overall, I'm satisfied. The staff is quite nice and accommodating.
I booked a room with two beds two months ahead, and the last day I am getting a call that my roomâs AC is not working so I will get a room with one bed in it. This is not fair to someone who booked room two months before his trip. This was disappointing, specially when there was convention in Richmond and rooms were not available in any hotel of city. I had no choice other than to accept what I am getting at last moment.
Why do you have a sign that says, âWeâll always leave the light on for you!â and itâs not lit? Looks like you would make it a point to light it up. Place some water over there with cups for weary travelers. Thoughts.
Very nice hotel! Looks like it hasnât been open very long; everything was fresh and new. We loved the kitchenette area and the new bathroom. The only downside was no carpet on the floor or even a rug in the bedroom area. That seemed weird and uncomfortable.
We came here for work, and the place looks great. Brand new building and very clean. Has good appliances, including a microwave air fryer combination. The issue we had was that some things were just not well finished from construction. Some handles were loose or didn't work perfectly. The plumbing had some issues. We advise the property and owners of our suggestions on how to fix things and make them better for guests, and we're pretty much blown off. We were told that they couldn't switch the refrigerator door hinge to the other side to allow better access in the kitchen because they had to go through Maytag. This should have taken their maintenance guy literally less than 5 minutes to just pop off and then put on the other side as it is a standard functionality of fridges in general and they are designed to do this easily. I was tempted to do it myself but then decided it wasn't my place. Our toilet wouldn't flush properly for 3 days and every day we ask them to take a look at it and they never did. The last day we were there it finally got clogged to the point where we couldn't use it. Some people complained about the water pressure, but it wasn't bad at all. Maybe a little light, but certainly usable and lots of hot water. And the shower was designed properly with the valve on the opposite wall from the shower head so that you can turn it on without getting blasted with cold water. We also had an issue that housekeeping frequently missed things, like refilling supplies.
My first stay was to make it easier to make my 5:20am boarding time. With the hotel being new, everything is clean. I didn't need any amenities other than a hotel shuttle, which they do not offer. (The other area hotels have a shared shuttle.) I wound up having to schedule an Uber. The room was spacious but barren. It's quite echo-y due to the LVP floors, and some of the decor is plain (cheap-looking). But it was a comfy stay, offering what I needed. The staff person was asleep at the front desk when I left at 4am. I honestly felt bad because there was nothing in the lobby area to keep this person engaged.
Due to a late flight, I wound up grabbing another room here when I returned home. It's worth the stay/cost despite having no frills. So even though I didn't give it perfect ratings, it's a great option that is around $100 LESS than other area hotels.
Great hotel and very clean. The only downside was that there were people loitering outside the front of the hotel, with a noticeable smell of marijuana and some drinking beer.
We were very pleased with our stay in all aspects! This is a hidden gem of a quality hotel and a great value. Highly recommend and we will definitely be back!
I had a handicapped room with a very dirty bathroom floor and no hot water. The staff was t helpful at all and stated there was nothing they could do about my room.