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Villa de luxe Bueno Iberostar

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Chaises longues, serviettes de plage
Télévision, lecteur de DVD, chaßne hi-fi
Piscine
Chaises longues, serviettes de plage
4 chambres, coffres-forts dans les chambres, fer et planche Ă  repasser

Avis voyageurs

8,8 sur 10
Excellent

Maison entiĂšre

4 chambres4 salles de bain8 personnes350 mÂČ

Équipements populaires

  • Piscine
  • Bain Ă  remous
  • Cuisine
  • Lave-linge
  • SĂšche-linge
  • Wi-Fi gratuit

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  • Place, Iberostar Golf Course
    â€Ș11 min Ă  pied‬
  • Place, Parc Aquatique Splash
    â€Ș4 min en voiture‬
  • Place, Plage de BĂĄvaro
    â€Ș22 min en voiture‬
  • Airport, Punta Cana (PUJ-AĂ©roport international de Punta Cana)
    â€Ș25 min en voiture‬

Options de chambre

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À propos de cet hĂ©bergement

HĂ©bergement entier

Vous aurez la maison entiĂšre pour vous et la partagerez uniquement avec les autres personnes de votre voyage.

Villa de luxe Bueno Iberostar

La villa de luxe est situĂ©e Ă  seulement une demi-heure de route de l'aĂ©roport international de Punta Cana, sur le vaste territoire du complexe «Iberostar Bavaro», qui fait partie du rĂ©seau mondial «Iberostar». Les villas sont entourĂ©es par le paysage colorĂ© de l'un des plus grands clubs de golf de la RĂ©publique dominicaine et de luxuriantes forĂȘts tropicales.

La villa est meublĂ©e dans un style contemporain, les intĂ©rieurs sont dĂ©corĂ©s dans des couleurs claires et blanches, ce qui, associĂ© Ă  de grandes fenĂȘtres panoramiques coulissantes, rend la villa remplie d'une facilitĂ© festive et de lĂ©gĂšretĂ©. Les maisons sont construites et dĂ©corĂ©es avec des matĂ©riaux naturels - marbre, granit, calcaire. La maison est Ă©quipĂ©e des derniĂšres technologies - Ă©quipements CVC, climatisation et ventilateurs de plafond, TV, Wi-Fi, appareils Ă©lectromĂ©nagers.

La superficie autour de la villa est de 350 m2 et la superficie du territoire adjacent est de 850 m2. Chaque villa peut contenir confortablement 8 personnes.

La zone soignée et bien rangée est joliment décorée avec des plantes exotiques.
Dehors, vous pouvez trouver un endroit pour le repos et le petit déjeuner, barbecue et chaises longues.

Avant de louer la villa, le client doit payer un dépÎt de garantie sur place en espÚces (300 $ par villa), pour l'indemnisation de tout dommage potentiel causé à la propriété et les coûts supplémentaires associés à l'hébergement (électricité, eau sur le comptoir). Solde nous reviendrons sur place.
Lors de votre séjour dans cette villa, vous ne serez qu'à quelques minutes de marche de Iberostar Golf Course. Un centre de fitness, un bain à remous et un service de conciergerie sont disponibles. L'accÚs Wi-Fi à Internet gratuit et une piscine privée sont disponibles dans cette villa.
  • Villa climatisĂ©e avec une piscine privĂ©e, une cuisine et une machine Ă  laver
  • Wi-Fi gratuit
  • Parmi les services offerts, vous trouverez notamment un service de conciergerie
  • Courts de tennis, salle de fitness et sauna : passez un sĂ©jour actif mĂ©morable grĂące aux nombreux loisirs proposĂ©s sur place
  • À seulement 5 minutes en voiture de Cocotal Golf and Country Club et Ă  5 minutes de Hard Rock Golf Club Ă  Cana Bay
Cette villa ne manque pas de petits plus. Sur place, vous trouverez notamment un bain Ă  remous, un sauna, et un centre de fitness. Cette villa offre Ă©galement des barbecues, un jardin et un service de conciergerie.

Cette villa de Punta Cana est non-fumeurs.

Services et Ă©quipements

Plage

  • Serviettes de plage
  • Transats de plage

Piscine/spa

  • Bain Ă  remous
  • Massage
  • Piscine privĂ©e
  • Sauna

Internet

  • Disponible dans la villa : Wi-Fi gratuit

Parking et transports

  • Parking sur place

Cuisine

  • Batterie de cuisine, vaisselle, ustensiles
  • Bouilloire Ă©lectrique
  • CafetiĂšre ou bouilloire
  • Four
  • Four Ă  micro-ondes
  • Grille-pain
  • Mixeur
  • Plaque de cuisson
  • RĂ©frigĂ©rateur

Restauration

  • Service assurĂ© par un chef professionnel
  • Table Ă  manger

Chambres

  • 4 chambres
  • Draps fournis

Salle de bain

  • 4 salles de bain privĂ©es
  • Douche
  • Papier toilette
  • Savon
  • SĂšche-cheveux
  • Serviettes fournies

Espaces de vie

  • Salle Ă  manger sĂ©parĂ©e
  • Salle de sĂ©jour
  • Table Ă  manger

Divertissements

  • ChaĂźne stĂ©rĂ©o
  • Lecteur DVD
  • TĂ©lĂ©vision avec chaĂźnes par cĂąble ou par satellite

Espaces extérieurs

  • Balcon
  • Barbecue
  • Jardin
  • Mobilier d’extĂ©rieur

Buanderie

  • Blanchisserie
  • Machine Ă  laver

Confort

  • Climatisation

Animaux de compagnie

  • Animaux de compagnie non admis

Accessibilité

  • HĂ©bergement non-fumeurs
  • Remarque de l’hĂŽte : Smoking Room on fresh air

Services et Ă©quipements

  • Coffre-fort
  • Fer et planche Ă  repasser
  • Service de livraison de repas
  • Services de conciergerie

Points forts de l’endroit

  • À cĂŽtĂ© d’un terrain de golf
  • Dans un village
  • PrĂšs d’un centre spa/bien-ĂȘtre
  • PrĂšs d’un zoo

Activités

  • Bateau
  • Golf
  • Kayak
  • Salle de sport
  • Tennis
  • Balades Ă  vĂ©lo Ă  proximitĂ©
  • Bateau Ă  moteur Ă  proximitĂ©
  • Casino Ă  proximitĂ©
  • Golf Ă  proximitĂ©
  • Jet-ski Ă  proximitĂ©
  • Kayak Ă  proximitĂ©
  • Natation Ă  proximitĂ©
  • Parachutisme ascensionnel Ă  proximitĂ©
  • Parc de loisirs Ă  proximitĂ©
  • Planche Ă  voile Ă  proximitĂ©
  • PlongĂ©e avec tuba Ă  proximitĂ©
  • PlongĂ©e sous-marine Ă  proximitĂ©
  • Ski nautique Ă  proximitĂ©
  • Surf/bodyboard Ă  proximitĂ©
  • Voile Ă  proximitĂ©

Dispositifs de sécurité

  • Aucun dĂ©tecteur de monoxyde de carbone signalĂ© (l’hĂŽte n’a pas indiquĂ© si l’hĂ©bergement Ă©tait Ă©quipĂ© d’un dĂ©tecteur de monoxyde de carbone ; pensez Ă  apporter un dĂ©tecteur portable)
  • Aucun dĂ©tecteur de fumĂ©e signalĂ© (l’hĂŽte n’a pas indiquĂ© si l’hĂ©bergement Ă©tait Ă©quipĂ© d’un dĂ©tecteur de fumĂ©e)

Informations générales

  • HĂ©bergement situĂ© au sein d’un complexe
  • Jardin
  • Superficie de l’unitĂ© d’hĂ©bergement : 350 mĂštres carrĂ©s

Conditions

Arrivée

Arrivée : 16 h 00
Formalités d'arrivée sans contact
Âge minimum pour l'enregistrement : 21 ans

DĂ©part

Départ avant 12 h 00

Informations concernant l’arrivĂ©e

Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hÎte
Les informations fournies par l’hĂ©bergement peuvent ĂȘtre traduites Ă  l’aide d’outils de traduction automatique

RÚglement intérieur

Guests need to pay refundable security deposit on place, 300 US$ per villa (preferred in cash)
Guests pay for electricity separate from rent price. It's $0.35 per 1 KW, due to measures on counters.
5 m3 of water per day is included in your stay, everything that is above this number Guests pay extra. Water- $1 per 1 cubic meter.

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.

ÉvĂ©nements

ÉvĂ©nements non autorisĂ©s

Fumeurs/non-fumeurs

HĂ©bergement non-fumeurs
Smoking Room on fresh air

Informations importantes

À savoir absolument

Cet hĂ©bergement est gĂ©rĂ© par un hĂŽte professionnel et fourni dans le cadre d’une activitĂ© commerciale, industrielle ou libĂ©rale, au sens de l’article 155 du Code gĂ©nĂ©ral des impĂŽts
Des frais pour toute personne supplĂ©mentaire peuvent ĂȘtre facturĂ©s et dĂ©pendent de la politique de l'hĂ©bergement
Une piĂšce d'identitĂ© officielle avec photo et un dĂ©pĂŽt de garantie en espĂšces, par carte de crĂ©dit ou par carte de dĂ©bit, peuvent ĂȘtre demandĂ©s Ă  l'arrivĂ©e pour couvrir tous frais imprĂ©vus
Les demandes spĂ©ciales, qui ne peuvent pas ĂȘtre garanties, sont soumises Ă  disponibilitĂ© Ă  l'arrivĂ©e et peuvent entraĂźner des frais supplĂ©mentaires
Les fĂȘtes et les Ă©vĂ©nements de groupe sont interdits
L'hÎte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hÎte n'a pas indiqué si l'hébergement était équipé d'un détecteur de fumée
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Vous recevrez un e-mail contenant des instructions relatives à l'arrivée et au départ de la part de l'hÎte. Vous recevrez également un e-mail de la part d'Abritel contenant un lien vers un compte Abritel qui vous permettra de gérer votre réservation.

Avis sur l’hĂ©bergement Villa Bueno in Iberostar Bavaro beach, 4BDR, 8 guests, private pool, Golf club.

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’aprùs 20 avis sur 25.
Note des voyageurs de 8 (Bien), d’aprùs 1 avis sur 25.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 0 avis sur 25.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 0 avis sur 25.
Note des voyageurs de 2 (Horrible), d’aprùs 4 avis sur 25.

10/10

Propreté

10/10

Services et Ă©quipements

10/10

Infrastructures et conditions de l’hĂ©bergement

Avis

Avis vérifié

10/10 Excellent

Corrine K.

Les points forts : PropretĂ©, arrivĂ©e, communication, emplacement et exactitude de l’annonce

Great vacation

It was exactly as advertised The staff were excellent Absolutely no issues We would definitely go back again
Séjour de 28 nuits en février 2025
Avis archivé

10/10 Excellent

Shean E.

An amazing experience

I stayed at this villa for my birthday week and my friends and I had a great time. The security guards were very protective and polite. Ken was also very accommodating. Transportation to and from the airport to the villa was taken care of. The house was clean and looks exactly like the pictures. I would definitely spend another week or 2 in the villa. I
Avis vérifié

10/10 Excellent

Gene S.

Les points forts : PropretĂ©, arrivĂ©e, communication, emplacement et exactitude de l’annonce

We had a nice stay here

We are a family of 8 that stayed in this villa. It is in a remote spot of the Iberostar golf course, with just a few other villas nearby. It felt private and very safe. It was very spacious for us, internet was fine, hot water, kitchen had everything that we needed, parking at the site. It was refreshing opening up the doors and letting the constant breeze pass through the building. I wish that I had known about the store Jumbo sooner, which is like a Wal-Mart for anything you may need. There is a $300 security deposit for power and water, but after 2 nights, we were only charged $35. No complaints and nice start off or ending spot in Dominican Republic as the Punta Cana airport is around 20 minutes away.
Séjour de 2 nuits en juillet 2022
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement et communication
The villa was amazing. This was the first time I ever stayed off an all inclusive resort while on vacation and it was amazing. Property was extremely clean and beautiful. Everything you could possibly need is there. They even had a speaker to play music. The security on property takes their job very seriously and makes all guest feel safe. I highly recommend staying at this property to anyone visiting Punta Cana.
Séjour de 4 nuits en février 2021
Avis vérifié

10/10 Excellent

Voyageur vérifié

Best place to stay in punta Cana

Everything was the way we expected it to be, I'll go back anytime.
Séjour de 5 nuits en mai 2019
Avis vérifié

10/10 Excellent

Kendrick S.

Beautiful property

I stayed with 3 friends from 3/13/19 to 3/18/19. The property was as beautiful as shown on the website. The only con was we were promised 4 king beds and there were only 3 but that didn't ruin the trip. The villa was clean and Ernesto the property manager was excellent. He showed around the resort and was always a phone call away. I would definitely choose this property for my next visit to the Dominican. Thanks Ken and thank Ernesto for everything.
Séjour de 5 nuits en mars 2019
Avis vérifié

10/10 Excellent

TROY J.

Live it!!!!

I really enjoyed my stay at the Villa everything we need was there are not far. Which made the stay even better. Thanks Ken
Séjour de 3 nuits en janvier 2019
Avis provenant d’un site partenaire

10/10 Excellent

Ashley W.

Post wedding house!

Just want to say thank you to Sergy (manager) and Ken for the great stay! So very helpful and friendly. The house was beautiful and clean. I definitely recommend getting a golf cart $15 to go to the beach and car $35 for going into town you will save money! You can rent both through management. The villas and private beach were a perfect way to keep the party going and unwind a bit after our wedding. Thanks again for everything!!!
Séjour de 4 nuits en mai 2018
Avis archivé

2/10 Horrible

Sarah P.

Ask A LOT OF questions before staying here! NOT worth the money!

The house is decent. Not the one pictured, exactly. Nice pool. Nice furniture and beds. Four bedrooms, one with queen bed and three with king. Allcof the bedrooms had a bathroom.The oven did not work and the gas grill required you to go buy charcoal and such. We were charged 45.00 usd to be brought to the house and 45.00 usd to get back to the airport. We were also charged 300.00 usd to pay for water and electricity (who charges that?? Ridiculous) in cash upon arrival. We were very careful about keeping doors and windows closed, kept the AC at about 71 degrees F. And were rarely at the house. Upon departure, the water bill was 6.00 usd and conveniently, the electricity was 231.00 USD. IMPOSSIBLE!! We were absolutely ripped off. Also, we came home to different cheaper kitchen chairs one afternoon without notice. The beach is not very close. You really need a golf cart or a car. Also, you can only be on a very small part of the beach without paying for an Iberostar pass.The resort itself is secluded from any local shops or restaurants and if you do not purchase the all inclusive pass, don't expect to eat anything but Pringles or candy bars as there are not any cash restaurants. Also, when using a credit card, you are charged 15% additional tax, which they don't tell you. The people at the resort will dollar you to death! It was definitely an experience I won't have again. However, the golf course is extremely nice and the excursions were great! Segunda was a great golf caddy.The property manager Sergey was nice and friendly and did his best to help when the cable didn't work and when our golf carts ran out of gas. The experience was good but the cost of house, utilities, and golf carts were outrageous for what we got. Go all inclusive or rent a car for sure! Maybe choose a different place all together?? Nobody should have to pay water and utilities on top of cost of property rental and cleaning fees and other fees. Good luck!
Séjour de 7 nuits en avril 2017
Avis archivé

10/10 Excellent

Rodney W.

Awesome Experience

We loved our stay at the villa. Junior met us at the villa and took us around the first day to get groceries and drinks. He coordinated our excursions, which were amazing. The villa is beautiful
Séjour de 4 nuits en mars 2017
Avis archivé

10/10 Excellent

Natalia A.

Wonderful way to end 2015

Our stay was Dec 30, 2015 - Jan 7 2016, 5 adults 3 kids The villa was very comfortable and clean. Ken, the owner, was extremely professional in all his email and phone communications and helpful with all my questions. Ernesto, his onsite property manager was very friendly, willing and always available for all our needs only a phone call away and always responding promptly. I strongly suggest guests secure a golf cart or other car rental to get around. The resort is very extensive and that way you can get to see it all and get around easily. I have visited many of the Caribbean islands, first time in Dominican Republic. The beach is absolutely gorgeous and the Dominican locals are hands down the friendliest, funniest and most hospitable that I've ever encountered.
Séjour de 8 nuits en décembre 2015
Avis archivé

10/10 Excellent

Robert B.

Great location, great accommodation

Don't know where to start. I don't usually write reviews so I'll be be brief. It's a modern new villa with all the amenities you would expect. Including fast internet, safe. Great beds. I think it has 4 bedrooms
Séjour de 6 nuits en décembre 2015
Avis archivé

10/10 Excellent

Alexander K.

Better than in 5-star hotel

Stayed at the Villa del Mar with my family. Service, cleanliness of rooms, service levels can be estimated as 100/100! Rest is much better than in a 5 star hotel! We will definitely return next year!
Avis archivé

10/10 Excellent

Anton G.

Gorgeous villa

I was staying there in mid of March with my family. I loved it staying there. Everything was perfect. I'm happy I decided to choose this villa. Go there and you will get much fun and relaxation.
Avis archivé

10/10 Excellent

Alexander K.

An unforgettable holiday with my family!

Spent a week at the Ken`s villa. A lot of impressions! Place was amazing, was extremely clean inside and out. All rooms were huge. very quite area which was exactly what i wanted. Ernesto the manager, couldn't been more helpful. he gave us better service then most of the 5 star resorts i've stayed at. Ken the owner couldn't of been more helpful, answered all my questions and concerns in very timely matter. i would highly recommend this place, not just because of the accommodations, but of the owner and manager and the service they provided. will be back next year for sure, i just hope this unit will be available.
Avis archivé

10/10 Excellent

Kendell W.

The best golf course in Dominican Republic!

I`ve rested in a villa with my friends. The villa looks great! Excellent furnished, tastefully! Has everything you need, cable TV, LCD TVs in each room and in the living room. The most important thing for us was that golf courses is nearby, as we love to play golf. We rented from the owners of the villa 2 Golf carts. They were brand new. We really liked that the villa guests have a good discount for golf course rent.
Avis archivé

10/10 Excellent

Alice S.

perfect holidays

I will never forget the holiday at the villa del mar. We all really enjoyed it. Villa is exactly just like in the photo. The villa is very clean. pool and lawn cleaned almost every day! We will definitely return again!
Avis archivé

10/10 Excellent

Mike A.

Quiet, all-inclusive family vacation

We recently returned from a holiday at a beautiful villa in the Dominican Republic. We all really enjoyed it. The villa had everything we needed for a perfect holiday. We decided not to cook in the villa, we bought day passes. It gives the opportunity to eat at the hotel (breakfast, lunch, dinner). Moreover, beverages all inclusive. I advise you to rent a golf car, as the territory of the hotel is very big. On the territory there are a lot of restaurants, bars and entertainment. We strongly advise you to visit Villa Del Mar!
Avis archivé

10/10 Excellent

Enrique S.

The best Happy Birthday!

For my birthday my family rented this villa. It was amazing. Driver on white Dodge Durango meet me at the airport. Villa was very clean, I can`t beleive to previous comments. Ken also helped us with private chef. Because we don`t wanted to cook. I recommend to stay with the family, because the villa is very big. Best Regards, Enrique.
Avis archivé

2/10 Horrible

Emily B.

Bavaro Beach is beautiful, but the villa is not!

I was both excited and hesitant to book this trip with Ken. I had read a negative review and Ken assured me that it was false. Unfortunately it was not! The following problems occurred during our trip: -Driver Maksim did not pick us up to bring us to the villa and was not reachable via phone -Driver Nico met us at resort, but did not have any knowledge of home, golf car etc. He also did not know how to drive van. Van ran out of gas when we went to store. -Air conditioning was not turned on before we arrived, air conditioning only worked for 1.5 days, all other days it was being fixed. This caused us to have to stay at the home for extended periods of time waiting for maintenance, and be uncomfortable -Villa was not clean. Washing machine did not work and there was a large pile of dirty towels. We did not have clean towels or toilet paper. Coffee maker was filled with mold. -Back slider door on first floor does not lock. This was a security issue. -Cable tv only worked downstairs, it was advertised that all rooms had cable. -When we arrived, golf car had not been charged. It took a full day for the car to charge. This took away from our visit. We were starving the first night and had no way to access the resort (too far to walk in heat) -Due to being told the wrong price for all-inclusive (42/day), we were forced to spend $100 extra on the plan. I did not appreciate being told by Ken "you are on vacation, $100 does not matter". I was told by Iberostate that the prices had not changed for over a year. Also, there was no mention of utilities being deducted from the security deposit. These "utilities" total $400 for only 5 days..and even without A/C working. Very interesting.
Avis archivé

8/10 Bien

Ben C.

Really nice and beautiful Villa!

We stayed in villa Lagoon for 5 days. It was amzing experience. Ocean in 5 min from villa, very nice representative Max, who can help you with whatever you want: chef, a variety of tours, the first day he even took us to the grocery store. It is very strange to read negative comments, we were very pleased with the service. Representative of the owner, Ken, also helped us in many ways. We often book the villas in Europe, but we have never seen such support from the owners . The only disadvantage of this is that our villa is sometimes disconnected air conditioning but I think that this problem was fixed. Thank you Ken, Maxim for our vacation. Ben Corn
Avis archivé

2/10 Horrible

Francis T.

Poorly Managed, Nothing Worked, Awful Experience

We booked this villa for a trip away in August 2014 for a group of 7 people. The booking agreement we had was that we would receive: - Transfers from/to airport Punta Cana - Golf car for entire stay - A Hyundai Starex van for entire stay Upon arrival at the airport, we were greeted by the caretaker/driver; however his vehicle was not large enough to accommodate us plus our luggage. - So we had to pay for an extra taxi to take half of our party and their bags to the villa. When we arrived at the villa we discovered that: - Some of the sheets were stained - The washing machine did not work - The dish washer was faulty - There was a bad smell of stagnant water in the laundry room - The fridge and freezer was not working - The kitchen sink basin was leaking - The coffee table next to the TV was broken - The doors leading to the pool did not close or lock, a huge security risk for our valuables and safety - No ‘Hyundai Starex’ van was present Also - We were also told that we would have to pay utility rates for the duration of our stay! This was never mentioned in the booking at all, only on arrival. - The owners representatives had promised to replace the broken fridge freezer but they never showed up to do so. We had to replace it ourselves by swapping it with another from a second property that the owner owns and currently was not being rented. We managed this with the help of the caretaker and grounds security staff. - The golf cart provided was faulty and that too had to be swapped with the one from the owner’s second villa. - The internet stopped working and was never fixed despite our complaints. - We never saw the Hyundai Starex which we had paid for and also had submitted copies of our driver’s licences to secure. We asked the owner where it was and he said he didn't know why he promised the van as he only offered it for stays of over 12 days. This clearly contradicts the booking agreement we had with him. - The owner and his representatives repeatedly demanded a damages deposit throughout our entire stay. As most things weren't working and we didn't get the van we had paid for, we rightfully refused to pay this. In summary our experience with the villa’s owner and representatives totally ruined our holiday. It was a very stressful time and didn't give us any time to relax, considering we had flown from Europe to the Caribbean it felt like a completely wasted trip. Please avoid at all costs.
Avis archivé

10/10 Excellent

Nico G.

Unforgettable holidays in villa Del Mar!

We spent 10 days in this beautiful Villa. Villa is exactly the same as in pictures. It is really really nice and beautiful! King size beds with fresh linen. Clean, big bathrooms. Swimming pool is very clean. Every 3 day locals clean it. Very pleasant representative Max. At the first day he took us to grocery store to buy smth for breakfast. On the 2d day he showed us very beatiful restaurant! It was memorably! Beach is nice, the water is light blue as it should be in Carribean! Ken is nice person and helps with everything you need! You can call him every time, but i think you woun't need to call, because everything is really well organised! Staying there makes your holiday unforgettable!
Avis archivé

10/10 Excellent

Maria S.

Villa Lagooooon

It was our first to Dominicana and this Lagoon Villa was a fantastic choice of my husband . It was a true idyllic place to live for two of us and 4 our friends. Several bedrooms to choose from, white colors of interior, big windows, contemporary furniture and a fabulous pool with sun shade - everything was created for our enjoyable stay of 2 weeks! All of us enjoyed the private beach , but we also travelled to some other destinations of this exotic paradise. The was no problem with dining out since we used the Iberostar Hotel restaurants and frequently arranged noisy BBQ on the equipped terrace . We had no big concerns during our vacation and all went pretty smoothly. Maxim was always ready to assist us and took great care of us. Thanks so much to the staff for making our stay so enjoyable and memorable ! I can definitely recommend Villa Lagoon of such high caliber to my friends and everyone.
Avis archivé

2/10 Horrible

Overall, We were very dissatisfied with service!

This listing description was not accurate regarding the location, layout, amenities, and etc. The property was not clean seeing as everything was white so it showed well, but somewhat maintained. We never saw the owner or manager and his so-called representative tried, but fell short in many amenities. The driver (DR Rep) didn't pick us up from airport as stated because he claimed to expect us at night but told us he would be there by 3:30pm when the last of us arrived so we had to pay $80 for a cab and never kept his word to return three times for money, transportation or service requests. Initially, there was no golf cart, Wi-Fi and cable. We did not have hot water the entire time, the coffee table was broke, things were dirty, lint towels, bugs appeared, both lamps in bedroom didn’t work, didn't show to pick us up so we can get a rental car, power went out, a friend was missing $300 and so much more. Iberostar Grand Bavaro Resort treated us badly like were not guests on their property. They tried to keep our passports and that dinner buffet was nasty. Activities were a la carte of course on the resort, but we did parasail, drive speed boats and snorkel. I would not recommend this property to a friend or relative.