6/10 Satisfaisant
Andy B.
14 déc. 2023
Les points forts : Propreté
Disappointing
Having visited Puerto Vallarta multiple times, this was a real disappointment.
On the upside, the location is perfect for the Zona romantic and the beach, the building well maintained, the pool and bar area a real bonus and Jonathan from Casa Hill was helpful.
On the downside, this apartment is tired and in need of updating. Especially the soft furnishings. It would be a spectacular studio apartment but not a 2 bedroom. It is quite small and does not have actual bedrooms. You create bedrooms by closing air walls (which do not fully close) this makes the apartment very claustrophobic.
We had no a/c for the last 4 days of our stay. We were offered a room move after almost 2 days without a/c which was not convenient.
Casa Hill seems to struggle with service. We received multiple e mails and texts about or travel details which were provided multiple times. We even called the office to make sure they had what they needed and whilst they said that they did, they clearly did not. Our pre booked transfer was hastily arranged when we landed in PV. The agent also failed to resolve the a/c situation and was not forthcoming with any kind of compensation for the loss of facility. Communication was very much us chasing them. Not the kind of service you expect when you rent a penthouse.
Andy B.
Séjour de 8 nuits en novembre 2023
