First- The balance due is withdrawn from your stay is REALLY withdrawn/due 72 hrs BEFORE your stay.
Second- no one mans thee check in desk. ALL commumication is done thru text messages
Third - a $200.00 hold is placed your account the dayof checkin to the day of check out for damages. This NOT listed ANYWHERE on Experdia.
Fourth - the room had water damage and missing paint in multiple places. Room not as big not as pictured
Fifth- Room was NOT serviced every day. In fact, clean towels were garbage were NOT even tried to be taken care of during our stay. We had to usel the SAME towel on ogo
Sixth - If a continental breakfast is what the Breakfast in Bed & Breakfast is, then ANY place can be consideredx a Bed & Breakfast. We've staued hotels with a better Continental breakfast.
Overall, our WORST Anniversary trip ever! We will NOT be staying here again!!!
The staff so so accommodating. We came in VERY late and they provided everything we needed to know before we arrived. The mansion was devoted for Halloween, my favorite holiday. We will definitely stay here again!
What a delightful place to spend an evening. The room was tastefully decorated and clean. It came with a shower and soaking tub, as well as a very comfortable king bed. The grounds were well maintained and the kitchen was perfect for a fast breakfast. There was private parking and best of all, you are only a few blocks from several restaurants. I would absolutely stay here again. The breakfast is coffee and a nice selection of multi-grain bars or doughnuts -- but perfectly adequate.
The Historic Mansion was beautiful! I loved everything except the bed. Old not nice linens and old and soiled blanket. I wanted to leave, but it was late.
Mattress was way too soft and the coverlett was tired and dingy. Upgrade the bed! Thats the most important thing in a hotel stay!
Grounds abd lobby and kitchen were lovely.
Beautiful building with a great sitting area and early 1900's charm. The room I stayed in had a huge jet tub (but no shower). Be aware that there isn't a served breakfast. Pre-packaged breakfast items like muffins and danishes are provided, as well as coffee.
Loved this place! Would definitely stay here again, we stayed in the Eagles Nest room for two nights and it was such a fun experience. The blinds were broken overlooking the tub, which let in a lot of light in the morning and at night. The kitchen had quite a few amenities to choose from, which was quite pleasant. The whole place has such a beautiful atmosphere, it felt like a loved oneâs home!
We stayed in the Kitty Hines room, bed was very uncomfortable, the walls are thin and you can hear others in their room talking/laughing etc. The mansion was clean, we didnât get hot water to our tub until 12:30am⊠which was one of the big reasons we got the room, so that was frustrating. Cute place but wouldnât revist
Everything was very smooth. A rather unique experience. Iâll be back to try some of the other rooms. Such a nice change of pace. Clean rooms and thought provoking theming. Parking is off street and free. Felt secure. (It is West Provo folks!)