4/10 MĂ©diocre
James
Voyage en couple
20 mai 2026
Les points forts : Propreté
The property was clean and as expected for a 3 star.
Unfortunately we could not communicate with the host the day before checkin and the day of checkin. We escalated the day before with Expedia because the phone numbers did not work. The cell provided on checkin instructions rung someone in UK, he had no clue what I was asking. The land line number never answered. We also sent an email morning of checkin to Sykes cottages, no response. I sent a message using the contact property feature in Expedia desperately saying we would be there at 5pm please provide key pickup instructions. There was never a reply.
I escalated through Expedia at 5:05 day of checkin. The agent had the same issues I did tin contacting the host. He finally console of someone at Sykes Cottages (property managers I assume). But they would not give the agent the key pickup info. It was the same number for Sykes Cottages that I was already using. The only way I got an agent at Sykes was by lying and saying I had to pay for something. The person who answered was great and she was able to get hold of the host and I got the lock box combo for me.
The host told the agent that I must not be dialing the +44 properly, blaming me. I was failing properly which is how I got hold of Sykes Cottages.
Terrible host communication, highly stressful, avoid booking this cottage just for that reason alone. Brutal experience not knowing if we had somewhere to sleep at 6pm in Staffin (far from other options.
James
Séjour de 2 nuits en mai 2026
