The hotel reception was very rude. I gave them my ID, and they asked for the guests' IDs too. I told them my son was underage. This has never happened before. They gave me a king bed, but I wanted two beds. They asked for extra payment, and I agreed, but they kept me waiting. Then they said no and gave me a room with a king bed and a sofa. The room smelled awful, and the toilet flush didn't work. The springs in the sofa bed were sticking out, making it impossible to sleep on. Those two nights were torture. I told them about the situation. Call hotel.com and tell them. I'm very tired, and because of my son's soccer tournament, I'm having a busy day, so I didn't bother.
Now I regret booking such a terrible hotel. The hotel pictures are misleading.
