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8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

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Galerie photos de l’hébergement 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Une cuisine moderne dotée d’un îlot central, d’appareils électroménagers en acier inoxydable et de luminaires suspendus.
Un salon moderne avec un canapé, un pouf et des fauteuils, un coin repas avec une table et des chaises, et une cuisine avec des tabourets de bar.
Un espace piscine comprenant deux chaises longues et un coin salon abrité.
Une chambre à coucher bien aménagée, avec un grand lit, deux tables de chevet dotées de lampes et une œuvre d’art aux motifs géométriques accrochée au mur.
Un salon moderne avec un canapé, une table basse et des fauteuils. On y trouve un grand miroir, une lampe et une plante.

Avis voyageurs

9,8 sur 10
Exceptionnel

Maison entière

4 chambres3 salles de bain10 personnes143 m²

Équipements populaires

  • Piscine
  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Wi-Fi gratuit
  • Climatisation

Découvrir la zone

Afficher la carte
Phoenix, AZ
  • Place, Arizona Canal
    ‪9 min à pied‬
  • Place, Arcadia Park
    ‪19 min à pied‬
  • Place, Shemer Art Center and Museum
    ‪4 min en voiture‬
  • Airport, Phoenix, Arizona (PHX-Aéroport international de Sky Harbor)
    ‪14 min en voiture‬

Options de chambre

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À propos de cet hébergement

Hébergement entier

Vous aurez la maison entière pour vous et la partagerez uniquement avec les autres personnes de votre voyage.

8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Stylish 4BR Arcadia retreat w/ heated pool & Camelback Mtn views! 8 min to Old Town Scottsdale, walk to OHSO & canal. Two king master suites, chef's kitchen w/ nugget ice, dedicated workspace & outdoor lounge. Sleeps the whole crew in boutique-hotel luxury. Part of the PHX Stays Luxe Collection.

Once all pre-arrival forms have been received, you will receive a keyless code on the day of your arrival. Before, during, and after your stay, feel free to reach out to us at any time. We are dedicated to lightning-fast responses, and we will get back to you in minutes. During your stay, should you need any local recommendations, just drop us a line, and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.

Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old Town, golf courses, numerous spas, restaurants, bars, hiking, and sightseeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.

The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails, and shopping, while providing highly desired peace and quiet for your enjoyment.

Walk to the locals fav spots:

Coffee & breakfast (10 min walk): The Bread and Honey House + Black Cat Coffee House
Bars & nightlife (10 min walk): OHSO Brewery + Distillery with its famous dog-friendly patio, JT's Bar & Grill (best wings in the neighborhood), and margaritas at Funky Frida's

✰Sky Harbor Airport - 5.6 miles
✰Old Town Scottsdale - 3.5 miles
✰Arcadia Park- 1 mile
✰Fashion Square Mall - 4 miles
✰The Biltmore Fashion Park - 4.3 mile
✰The Phoenician Golf Course/Spa/Report - 2.9 miles
✰Arizona Country Club - 2 miles
✰Desert Botanical Gardens- 4.7 miles

Once the rental agreement + guest verification have been signed, you will receive the keyless entry code on the day of your arrival.

CHECK IN: 4:00 PM
CHECK OUT: 11:00 AM
Unless prior arrangements have been made, late check-out after 11:00 will result in $150/hour fee.
You will have access to the entire home except the owner's locked storage closet.


Fully Stocked w/ meticulous attention to detail

Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.

LIVING SPACE:
Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard, so even while indoors, no experience will be missed!

KITCHEN:
•Keurig + Drip Coffee Machine w/creamer and sweetener
• Fully Stocked Kitchen
• Storage Containers, mixing bowls, dish towels, sharp knives
• High-end gas stove
• Pots, pans and baking dishes, spices
• Separate beverage fridge and a nugget ice dispenser
• Oversized Kitchen Island with seating

LAUNDRY:
Full-size stackable washer and dryer
Laundry soap
Iron and ironing board

BEDROOMS
Master Suite 1:
King Bed with designer touches
Desk with pool views
Luxurious linens
An LED Smart TV completes the space.
Private access to pool
Private bathroom with walk-in shower

Bedroom 2:
Master Suite 2
King Bed
Smart TV
The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.

Bedroom 3:
Queen bed with trundle
Smart TV

Bedroom 4:
A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which include:
Full bed, twin bed and a twin trundle bed.
Chill in the bean bag while watching your favorite show on your own smart TV.

BATHROOMS:
Master Bath 1 with Walk-in Shower, eco-friendly toiletries, fluffy towels
Master Bath 2 with Walk-in Shower, eco-friendly toiletries, fluffy towels
Bathroom 3 with Tub/Shower Combo, eco-friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.

OUTDOOR:
Pool heating available for an additional $125/day, heated up to 85F, 72-hour advance notice required.
Day Bed for lounging
BBQ with propane
Dining Table
Sitting Area
Corn hole
Pool loungers
Pool Towels
Outdoor Games
Front Porch with 4 Adirondack chairs
NOTE* There is no pool gate- children should be supervised at all times

• Pack and Play
• High Chair

PARKING: We have a large circular covered driveway parking

HOUSE RULES & IMPORTANT INFORMATION
Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.

🎉 NO PARTIES OR EVENTS-
State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM.
The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only- it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.

📷 SECURITY CAMERAS
For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.

✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED
This property requires a rental agreement and a government-issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed. Access will not be provided without successful completion.
As part of verification, guests will be asked to:
• Submit a valid government-issued ID
• Sign a Rental Agreement and Pre-arrival Form
The ID must match the primary guest's name on the reservation.

⚠️ CANCELLATION POLICY RELATED TO VERIFICATION
If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under the cancellation policy).
Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who do not complete this step.
We appreciate your understanding and look forward to hosting you!

RULES:
This is a NON-smoking home. No smoking of any kind, please.
Pool heating available for an additional $125/day heated up to 83F, 72-hour advance notice required.
We do not allow parties or events | Quiet hours from 10 p.m-7 a.m.
No guests that are not on the reservation or otherwise approved.
By booking this property, you are agreeing to our terms and house rules.

PETS:
No pets without prior approval, including service animals. Please inquire for approval and fees. Unauthorized animals on the property will be fined $5,000 per violation plus any necessary deep cleaning/damage fees. $200 nonrefundable pet fee applies. We do not allow cats due to guest allergies.

SERVICE PROVIDERS:
We’re committed to keeping each PHX Stays home in pristine condition so you can fully relax during your stay. From time to time, our trusted service providers (landscapers, pest control, etc.) may stop by to care for the property. These visits are scheduled carefully to minimize disruption, and they help ensure that everything stays beautiful and well-maintained for you and future guests.

COMPLIMENTARY ITEMS:
When you stay in any of PHX Stays properties, you'll always be stocked with the luxury amenities to help you feel right at home! We provide high-speed Wi-Fi, smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks, and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent.
We provide top-notch communication, from the beginning through the end of your stay.

CONCIERGE SERVICES:
We offer 24/7 on-demand Concierge Services. Extra fees apply for this service. It includes anything from restaurant reservations, special requests, in-home chef, amenity arrangements, mid-stay cleaning service, and more.

The Lilly is a PHX Stays property.

TPT License Number 21420296
STR Permit STR2024-005509
Lors de votre séjour dans cette maison de vacances, vous ne serez qu'à quelques minutes de Camelback Mountain. Dans cet hébergement, vous profiterez de prestations de choix comme une laverie. Cette maison de vacances propose l'accès Wi-Fi à Internet gratuit et une piscine privée.
  • Maison climatisée avec une piscine privée, une cuisine et une machine à laver
  • Wi-Fi gratuit (vitesse : 500 Mbit/s ou plus (pour + de 6 pers. ou + de 10 appareils))
  • Parmi les prestations offertes, on trouve notamment une laverie
  • À 11 minutes en voiture de Arizona State University et à 12 minutes de Centre des congrès de Phoenix
Cette maison de vacances offre une myriade de prestations appréciables comme des barbecues et une laverie. La réception est ouverte 24h/24.

Services et équipements

Piscine/spa

  • Piscine chauffée
  • Piscine privée

Internet

  • Disponible dans la maison : Wi-Fi gratuit

Parking et transports

  • Parking sur place

Cuisine

  • Batterie de cuisine, vaisselle, ustensiles
  • Cafetière ou bouilloire
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Îlot de cuisine
  • Lave-vaisselle
  • Plaque de cuisson
  • Réfrigérateur

Restauration

  • Table à manger

Chambres

  • 4 chambres
  • Draps fournis

Salle de bain

  • 3 salles de bain
  • Sèche-cheveux
  • Serviettes fournies

Espaces de vie

  • Table à manger

Divertissements

  • Jeux
  • Smart TV

Espaces extérieurs

  • Barbecue
  • Cour clôturée
  • Patio

Buanderie

  • Blanchisserie
  • Machine à laver

Espaces de travail

  • Bureau
  • Bureau
  • Chaise de bureau

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie non admis

Accessibilité

  • Si vous avez une demande spéciale concernant l’accessibilité, veuillez contacter l’hébergement aux coordonnées figurant sur votre confirmation de réservation.
  • Chemin d’accès à l’entrée bien éclairé
  • Hébergement de plain-pied
  • Parquet en bois dur dans les parties communes
  • Hébergement non-fumeurs

Services et équipements

  • Fer et planche à repasser

Activités

  • Piscine chauffée

Dispositifs de sécurité

  • Détecteur de monoxyde de carbone (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de monoxyde de carbone)
  • Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
  • Trousse de premiers secours
  • Extincteur
  • Serrure à pêne dormant

Informations générales

  • Articles de toilette écologiques
  • Douches à faible consommation d’eau
  • Filtres à café/thé réutilisables
  • Recyclage
  • Superficie de l’unité d’hébergement : 143 mètres carrés
  • Toilettes à faible consommation d’eau
  • Utilisation de produits de nettoyage écologiques
  • Utilisation partielle d’éclairage LED

Conditions

Arrivée

Arrivée : 16 h 00
Formalités d'arrivée sans contact
Âge minimum pour l'enregistrement : 21 ans

Départ

Départ avant 11 h 00

Informations concernant l’arrivée

Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.

Événements

Événements non autorisés

Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Vous recevrez un e-mail contenant des instructions relatives à l'arrivée et au départ de la part de l'hôte. Vous recevrez également un e-mail de la part d'Abritel contenant un lien vers un compte Abritel qui vous permettra de gérer votre réservation.
Numéro d’enregistrement de l’hébergement : STR-2024-005509

Hébergement aussi connu sous le nom de :

216559bd-a1e8-4651-8935-b1aa8104a907

Avis sur l’hébergement 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 26 avis sur 28.
Note des voyageurs de 8 (Bien), d’après 1 avis sur 28.
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 28.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 28.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 28.

9,8/10

Propreté

Avis

Avis vérifié

8/10 Bien

Mary J.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We loved the location, & the layout of the bedrooms.
Séjour de 3 nuits en décembre 2025
Avis vérifié

10/10 Excellent

Craig F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location and clean property!

My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Séjour de 4 nuits en mai 2024
Avis vérifié

10/10 Excellent

Dmitri M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Enjoyed stay

Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Séjour de 5 nuits en mars 2025
Avis vérifié

10/10 Excellent

Marc E.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Awesome!
Séjour de 14 nuits en août 2025
Avis vérifié

10/10 Excellent

Peri R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Roomy Clean and Beautiful

Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Séjour de 2 nuits en mars 2025
Avis vérifié

10/10 Excellent

Thomas K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

5 Stars

We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Séjour de 3 nuits en mars 2025
Avis vérifié

10/10 Excellent

Rachael K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Getaway

Stop looking. Great place. You won’t be disappointed!
Séjour de 3 nuits en mai 2025
Avis provenant d’un site partenaire

10/10 Excellent

Kevin B.

Great place !

We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Avis provenant d’un site partenaire

10/10 Excellent

David H.

Outstanding

Truly a great property with excellent, customer centricity.
Avis vérifié

10/10 Excellent

Audri K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Awesome spot to hang out!

We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Séjour de 2 nuits en janvier 2023
Avis vérifié

10/10 Excellent

Kristen L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wonderful House

Super clean, has everything.
Séjour de 2 nuits en janvier 2024
Avis vérifié

10/10 Excellent

Cindy C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wedding weekend

Great house in a great location! Worked out perfectly for our family.
Séjour de 4 nuits en avril 2024
Avis provenant d’un site partenaire

10/10 Excellent

Audri K.

Great spot!

Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Avis vérifié

10/10 Excellent

Pamela H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect Spot

The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Séjour de 2 nuits en octobre 2024
Avis vérifié

10/10 Excellent

Elizabeth T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect Property

We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Séjour de 4 nuits en mars 2024
Avis vérifié

10/10 Excellent

Robert C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Phoenix Wedding

This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Séjour de 4 nuits en novembre 2023
Avis provenant d’un site partenaire

10/10 Excellent

Michelle T.

Best house ever!

Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Avis vérifié

10/10 Excellent

Shakari D.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wonderful gem!

Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Séjour de 2 nuits en septembre 2023
Avis vérifié

10/10 Excellent

Toni C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very nice house

The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Séjour de 4 nuits en juin 2024
Avis vérifié

10/10 Excellent

Ginger A.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Lovely, comfortable home

Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Séjour de 4 nuits en mai 2024
Avis vérifié

10/10 Excellent

Brian G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautifully appointed home in convenient, established neighborhood

The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Séjour de 4 nuits en janvier 2024
Avis vérifié

10/10 Excellent

Bonnie L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location, extra charge for heated pool

Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Séjour de 5 nuits en novembre 2023
Avis vérifié

10/10 Excellent

Ann M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect Arcadia Location

Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Séjour de 5 nuits en avril 2024
Avis vérifié

10/10 Excellent

Kelly P.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Definitely coming back!

If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Séjour de 12 nuits en juin 2025
Avis vérifié

2/10 Horrible

Stephanie P.

Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Poor Communication & Lack of Transparency

We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.
Séjour de 4 nuits en février 2025