Our arrival was met with a poor welcome and the reception area was fairly dirty, had cobwebs, stained walls, and pretty filthy reception door and windows. It felt like walking into a very insecure and unkempt hotel. I asked if the area was safe and the hostâs response lacked care.
The room itself was spacious, but not well-maintained. The walls are in need of cleaning, and the shower pan and walls in need of repair, The bed was the best thing about my stay. Very comfortable and clean with fluffy pillows. Very nice. However, starting around 7:30pm, construction/repairs commenced after an electrical fire in the maintenance area had ensued prior to our arrival. Why pounding, drilling, hammering and more had to be done at nighttime is unacceptable. I donât believe that any guest could have been comfortable with such a degree of construction/repair noise. The host offered us a different room, but noise that loud would have been felt throughout the building of that smaller size.
I believe that Hotels.com should've known about the repairs being done at this hotel at night and that Hotels.com shouldâve removed this hotel from its listing until the repairs had been completed. AND I believe that this hotel shouldâve communicated to me that work would be done during our stay upon my arrival and offered me a full refund. My reservation was non-refundable so I was left with a poor nightâs rest, $115.00 out of pocket and disappointed with both Hotels.com and this hotel. Poor form!
