6/10 Satisfaisant
Andrew B., Great Neck, NY
3 juil. 2025
Les points faibles : Propreté
Disappointing!
First the location is great. It was very close to two metro lines and a nice neighborhood with lots of restaurants. Chez Paul was a great fine for authentic, freshly cooked French food.When we arrived, the lockbox was jammed and so we couldn't open it for about an hour. We made a call to customer service and was told we would get a call back in 15 minutes. A half hour later called again and it was as if we'd never called before. They refuse to send someone over to get it open, but just offered to have someone video conference with us. Finally after banging on the lockbox, it opened. The couch was stained and the floor looked like it was not vacuumed. A sink spout was loose. The lower dishwasher rack was broken and wouldn't slide in or out easily. Worst, the main shower had water coming out of the sides of the showerhead into the ceiling which looked like it had mold. So if you used the overhead shower, you likely had molding raining down upon you. We use the handheld attachment only. Next, we tried to use the washing machine but it wouldn't work period called customer service and needed to spend the half hour trying together fixed but it couldn't be. They sent someone over who also couldn't fix it and then said had to be fixed under warranty so we had no washing machine. Last night there the TV disconnected from the intenet almost as if a fuse was blown. TV would not reconnect.Overall, disappointment and not a good value for the price.
Andrew B.
Séjour de 4 nuits en juin 2025