4/10 MĂ©diocre
Suzanne S.
24 oct. 2025
Les points faibles : Propreté
The property is not very clean. The bathroom has mold growing all over the grout in the tiles and it smells moldy. The pillows and the comforters all needed cleaning. The worst part is that I unfortunately left a shopping package full of presents for my family in the living room when we left. We left at 8:30 am; upon arriving at the airport, I immediately emailed them at 10:07 am. They said someone would be able to get it. I have now called, texted or emailed virtually every day since then. While the people on the phone (I have spoken with Miriam, Cillia, Amaye, Christopher) were courteous, they never followed up or returned my calls or texts or emails. They say there is no trace of the package. So the delivery person for the sheets and towels had to access the apartment and then the cleaning staff accessed it. So clearly in the time we left the apartment, there were only two possibilities of staff finding the package and they did not turn it in. Someone took the package and didn't report it. So between the cleanliness and the dishonesty, it is nowhere I can recommend. I am extremely dissatisfied.
Suzanne S.
Séjour de 9 nuits en octobre 2025