Staff were not necessarily friendly( compared to other hotels in Japan) but managed to check us in with no issues. However, the room was very clean and beds were comfortable. I particularly liked that there was a washing machine and a dryer feature in the shower ⊠we managed to dry our clothes! It was located in a quieter part of Osaka but within transportation distance to downtown.
The facilities of this hotel are new, but that's about it. They provide you a kitchen but no utensils/plates/pans etc. They also provide you a washing machine, but no detergent. So make sure you bring your own if you plan to use it. The bathroom has no shelf for your clothes/towels.
The staffs speak Chinese and English so communication was not a problem.