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LUXURY 5 BEDROOM POOL HOME 10 MINS TO DISNEY

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Extérieur
TV connectée, lecteur de DVD, baby-foot, livres
Salle de jeux
Piscine extérieure, piscine chauffée, chaises longues
5 chambres, coffres-forts dans les chambres, fer et planche à repasser

Avis voyageurs

9,2 sur 10
Merveilleux

Maison entière

5 chambres3 salles de bain10 personnes188 m²

Équipements populaires

  • Piscine
  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Wi-Fi gratuit
  • Climatisation

Découvrir la zone

Afficher la carte
Kissimmee, FL
  • Place, Mystic Dunes Golf Club
    ‪20 min à pied‬
  • Place, Complexe de loisirs Walt Disney World® Resort
    ‪6 min en voiture‬
  • Place, Parc à thème Disney's Animal Kingdom®
    ‪10 min en voiture‬
  • Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
    ‪33 min en voiture‬

Options de chambre

Hébergements similaires

Intérieur
Magic Villa With Themed Bedrooms and Private Pool
Kissimmee
  • Piscine
  • Cuisine
  • Sèche-linge
  • Parking inclus
Magic Villa With Themed Bedrooms and Private Pool

À propos de cet hébergement

Hébergement entier

Vous aurez la maison entière pour vous et la partagerez uniquement avec les autres personnes de votre voyage.

LUXURY 5 BEDROOM POOL HOME 10 MINS TO DISNEY

ONE OF THE NEAREST LOCATIONS TO DISNEY! ANNUAL IMPROVEMENTS PROJECTS INCLUDING NEW TV'S TO ALL BEDROOMS, NEW 70 inch smart T.V TO FAMILY AREA, NEW EXTRA CAPACITY POOL HEATER FOR 2025. HARRY POTTER AND DISNEY THEMED BEDROOMS & NEMO BATHROOM. This beautifully furnished 5 bed 3 bathroom villa is situated right on Mickeys doorstep on the popular Indian Creek community. 1 mile south of Highway 192, approximately 2.5 miles from Disney and close to the new Margaritaville resort and a huge selection of superb restaurants and amenities.

Unique games room design with full size heated pool (charges may apply for pool heating), air hockey and Foosball tables.
With uninterrupted views of the fantastic conservation area to the rear, the screened pool area has larger than average decking with patio furniture and plenty of sun loungers to soak up that Florida sunshine. Enter through a bright and spacious hallway into the vaulted family area. The Villa has cable, telephone, free wireless internet connection and even a safe to lock away your laptop and valuables when your not at home.
The villa is modern and tastefully decorated throughout and is fully equipped with all utensils, linens and towels, etc..

Rooms comprise 1 x king with en-suite, 2 x Queen, 2 x twin rooms (4 beds) which share 2 further full bathrooms. Our home is managed by a local company who will help you settle in and assist you with any queries you may have 24 hours a day, 7 days a week.
Nos clients nous ont dit qu'ils avaient particulièrement apprécié cette villa pour son excellent état général. Lors de votre séjour, vous ne serez qu'à quelques minutes de marche de Mystic Dunes Golf Club. Dans cet hébergement, vous profiterez de prestations de choix comme l'accès Wi-Fi à Internet gratuit et une piscine extérieure, sans oublier une laverie. Cette villa propose l'accès Wi-Fi à Internet gratuit et une piscine privée.
  • Villa climatisée avec une piscine privée, une cuisine et une machine à laver
  • Wi-Fi gratuit (vitesse : 500 Mbit/s ou plus (pour + de 6 pers. ou + de 10 appareils))
  • Pour vous délasser après une journée de visites, vous trouverez sur place une piscine extérieure
  • Parmi les prestations offertes, on trouve notamment une laverie
  • Courts de tennis et aire de jeux : passez un séjour actif mémorable grâce aux nombreux loisirs proposés sur place
  • À seulement 3 minutes en voiture de Mystic Dunes Golf Club et à 8 minutes de Complexe de loisirs Walt Disney World® Resort
Cette villa offre de nombreuses prestations comme une piscine extérieure, des barbecues et une salle de jeux vidéo. Vous profiterez de l'accès gratuit au Wi-Fi dans les espaces communs. Très pratique pour les familles, cette villa offre également un jardin et une laverie.

Cette villa de Kissimmee est non-fumeurs.

Services et équipements

Plage

  • Transats de plage

Piscine/spa

  • Piscine chauffée
  • Piscine extérieure
  • Piscine privée
  • Transats de piscine

Internet

  • Disponible dans la villa : Wi-Fi gratuit

Parking et transports

  • Voiture recommandée
  • Garage compris dans les options de stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle, ustensiles
  • Bouilloire électrique
  • Cafetière ou bouilloire
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Machine à glaçons
  • Plaque de cuisson
  • Réfrigérateur
  • Serviettes en papier

Restauration

  • Table à manger

Chambres

  • 5 chambres
  • Draps fournis

Salle de bain

  • 3 salles de bain
  • Baignoire
  • Baignoire ou douche
  • Douche
  • Papier toilette
  • Savon
  • Sèche-cheveux
  • Serviettes fournies
  • Shampoing

Espaces de vie

  • Table à manger

Divertissements

  • Chaîne stéréo
  • Jeux
  • Lecteur DVD
  • Livres
  • Smart TV avec chaînes par câble ou par satellite

Espaces extérieurs

  • Barbecue
  • Jardin
  • Mobilier d’extérieur
  • Patio aménagé

Buanderie

  • Blanchisserie
  • Machine à laver

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie non admis

Accessibilité

  • Si vous avez une demande spéciale concernant l’accessibilité, veuillez contacter l’hébergement aux coordonnées figurant sur votre confirmation de réservation.
  • Chambre accessible aux personnes à mobilité réduite
  • Hébergement non-fumeurs

Services et équipements

  • Coffre-fort
  • Fer et planche à repasser
  • Téléphone

Points forts de l’endroit

  • Près d’un centre de boutiques outlet
  • Près d’un hôpital
  • Près d’un zoo
  • Près de la marina

Activités

  • Air hockey
  • Baby-foot
  • Golf
  • Piscine chauffée
  • Salle d’arcade/de jeux vidéo
  • Table de billard
  • Tennis
  • Balades à vélo à proximité
  • Équitation à proximité
  • Golf à proximité
  • Jet-ski à proximité
  • Natation à proximité
  • Parc de loisirs à proximité
  • Pêche à proximité
  • Plongée avec tuba à proximité

Dispositifs de sécurité

  • Détecteur de monoxyde de carbone (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de monoxyde de carbone)
  • Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
  • Extincteur
  • Serrure à pêne dormant

Informations générales

  • Hébergement situé au sein d’un complexe
  • Jardin
  • Superficie de l’unité d’hébergement : 188 mètres carrés

Conditions

Arrivée

Arrivée : 16 h 00

Départ

Départ avant 11 h 00

Informations concernant l’arrivée

Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.

Événements

Événements non autorisés

Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte privé (une partie n’agissant pas dans le cadre de son commerce, son entreprise ou sa profession). La législation européenne relative aux droits des consommateurs ne s’appliquera pas à votre réservation, y compris le droit de rétractation. Toutefois, la politique d’annulation définie par l’hôte privé couvrira votre réservation. Les articles 1100 à 1386-1 du Code civil français s’appliqueront. https://www.legifrance.gouv.fr/codes/id/LEGISCTA000032040794/
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Vous recevrez un e-mail contenant des instructions relatives à l'arrivée et au départ de la part de l'hôte. Vous recevrez également un e-mail de la part d'Abritel contenant un lien vers un compte Abritel qui vous permettra de gérer votre réservation.

Avis sur l’hébergement DISNEY'S DOORSTEP VILLA ONLY 2.5 MILES TO DISNEY, MAKEOVER MARCH 2018 GAMES ROOM

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 66 avis sur 92.
Note des voyageurs de 8 (Bien), d’après 18 avis sur 92.
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 92.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 92.
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 92.

9,2/10

Propreté

10/10

Services et équipements

10/10

Infrastructures et conditions de l’hébergement

Avis

Avis vérifié

10/10 Excellent

Mary M.

Perfect family stay

We enjoyed our stay. Quiet neighborhood, close to Disney, clean accommodations. kids enjoyed the games room and pool
Séjour de 5 nuits en juillet 2018
Avis vérifié

10/10 Excellent

Katy S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Stay Close to Disney!

Exactly as advertised. Clean and themed. Easy and Positive Check-In Process & Communication(s) with owners. We had a great stay!
Séjour de 4 nuits en février 2025
Avis vérifié

10/10 Excellent

Kristy R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Summer Vacation

Great property within miles from the parks. We didn't have any issues and enjoyed our family vacation!
Séjour de 7 nuits en juillet 2024
Avis vérifié

10/10 Excellent

Kara N.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Disney Location

We so enjoyed the house and how easy we were able to get to the parks. Thanks for the cute decorations and the cleanliness of your home.
Séjour de 7 nuits en mai 2021
Avis vérifié

10/10 Excellent

David F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice property, near Disney and Celebration.

Great property, plenty of space, simple check-in and a responsive owner. The neighborhood was quiet and we had ample parking for 2 cars in the driveway. The house was well appointed (reasonable pots/pans/dishes, etc.) and just as the description/pictures online indicated. We enjoyed our stay!
Séjour de 13 nuits en janvier 2023
Avis vérifié

10/10 Excellent

Amber V.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great place, nice layout

No complaints. We would stay again. Steps from Disney!!! Harry Potter room was a big hit. Seriously a nice place for a family or crew to congregate and sleep. All one level.
Séjour de 4 nuits en juillet 2023
Avis vérifié

10/10 Excellent

Karen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement et communication
This property was the best you can get , Disney themed , beautiful, past reviews don’t do it justice. I would as use anyone going to Disney looking for a villa to look no further and book this immediately. Great for kids too and adults . Even a games room. It’s beyond excellent, and I will recommend all day long . You will not find better .
Séjour de 10 nuits en août 2024
Avis vérifié

10/10 Excellent

sharon l.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Valentines weekend

We enjoyed a great valentine weekend with our granddaughter. She especially enjoyed the Harry Potter bedroom and pool. Online pictures of the home were exactly what we found. Very clean. Comfortable beds. Restaurants and shopping very close by. Would definitely stay here again.
Séjour de 3 nuits en février 2021
Avis vérifié

10/10 Excellent

Charlene C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great home super close to Disney !

This property was better then the pictures showed, the rooms were lovely and beautifully decorated. Thoughtful touches were everywhere. The pool was well enjoyed by everyone especially my niece who was in there from sun up to sun down. The neighborhood was very convenient a short drive to anything and everything. I would highly recommend this home to anyone travelling to Kissimmee.
Séjour de 11 nuits en mars 2020
Avis vérifié

8/10 Bien

Ken B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice Vacation Spot

Property was easy to find, ample parking and well kept. A couple of items that distracted us was only one set of towels for each person and no washing soap for starting the sheets on the day of departure. There were also no hand towels in any of the bathrooms. On the plus, great stay for our family of 10, 6 adults and 4 children. Would stay again.
Séjour de 4 nuits en décembre 2023
Avis vérifié

8/10 Bien

Mike A.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice property

Nice property to stay near Disney. We had no issues during our short stay. It is small for a full family but when you aren’t there much it is a great place to stay. Clean and no issues other than a flickering bathroom light and that is just being picky. Recommend this house for small family. N
Séjour de 3 nuits en février 2024
Avis vérifié

10/10 Excellent

Sirlina S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing property

The pictures don’t do this properly justice, my kids and husband loved it so much, it’s spacious and beautiful, all of the rooms were done so nice. The game room was a hit for my family, and the pool is wonderful, and the size is just right. The neighborhood was nice, and it was easy to find, we didn’t want to leave. The owner responded to any messages I had, we will definitely be back as soon as I get some more money to rent it, hopefully when my son turns 18 in August.
Séjour de 5 nuits en mars 2024
Avis vérifié

8/10 Bien

Kwipplin F.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Property is OK.

Property is as describe ok. Draw back! pool could use some cleaning...blankets needs to be wash and landscaping needs some attention.
Séjour de 3 nuits en août 2021
Avis provenant d’un site partenaire

10/10 Excellent

Emily P.

Great Location

We enjoyed our stay at the conveniently located vila. Lots of beds to accommodate our large party. We enjoyed the pool table and air hockey table and having a washer and dryer was very convenient. Pool was too cold for kids to swim but we enjoyed sitting on the patio. Make sure to bring all essentials such as laundry detergent, dish detergent, seasoning, garbage bags, paper towels, as we showed up and didn’t think about these items. There was a Walmart nearby which was convenient. We thoroughly enjoyed our stay!!!
Séjour de 8 nuits en février 2018
Avis archivé

10/10 Excellent

Russ M.

Perfect for an Orlando attractions family holiday

A beautiful villa in a lovely area just off of the 192. Perfect for getting to all of the Disney attractions and everything else that Orlando has to offer. Supermarket and loads of food establishments less than 5 mins drive away. The villa itself was clean, tidy and very well equipped with everything you could hope for from a home from home. Good size bedrooms, excellent lounge area and a good sized pool to relax after a long day or splash about for the kids. The vendors are extremely helpful and great to deal with. Would go back to this villa again in an instant! Thank you very much
Avis archivé

10/10 Excellent

sharon t.

Fantastic spacious Modern Family Home

I would just like to say on our arrival the Villa was immaculate very spacious very comfortable facilities fantastic, my three children loved the themed bedrooms and the games room. The pool area was lovely and clean and overlooked a lovely reserve which was nice and private. This was our first time going to Florida and I would like to thank you for letting us stay in your Villa we had an amazing magical experience and memories which will last forever . On our departure we left the villa immaculate and will definitely be re booking with yourselves in August 2019 until then thank you once again for an amazing holiday home Kind Regards Sharon Talbot 😃
Avis vérifié

10/10 Excellent

Kenny Y.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great house

We had 10 people on vacation in this house and were very comfortable. The communication with the owners was the best I’ve had. Very quick to respond and very accommodating to our requests. Pool was very nice. We didn’t realize the hot water had been turned off in the garage until our last night, so we took cold showers the whole time. That was really the only down side of our trip. Kids loved the themed rooms. Thank you for having us
Séjour de 5 nuits en mars 2020
Avis vérifié

8/10 Bien

ANnie L.

Les points forts : Propreté, arrivée, communication et exactitude de l’annonce

Christmas Holidays

We spent the Christmas Holidays at this house. It has enough space for 10 peoples. The pool was heated (extra charge$) and we appreciate it. After 6:00 pm, the heater is off, so if the nights are cold, the water temperature will be cold in the morning. Make sure to take a good decision before you pay an extra charge for that service. Also, the house is very well located if you want to go to Disneys. Expect trafic to go to Orlando.
Séjour de 13 nuits en décembre 2022
Avis vérifié

8/10 Bien

Jennifer T.

Good house for a great price.

This house worked out nicely for our family. It is very spacious and accommodated our large family well. We chose this house for location and price. We appreciated that the owners did not have hidden fees that were not included in the per night rate. My only complaints would be that the cleanliness could use a little work. There was hair in the shower when we arrived, and there is quite a bit of clean up expected before checkout which can make getting out of the house on checkout day a little challenging. I have experienced homeaway rentals that have expected more and less clean up from us, and everytime I stay at one that expects a lot I think next time I will choose a place with less checkout responsibilities. So that is my fault for not looking a the checkout responsibilities.
Séjour de 7 nuits en février 2018
Avis vérifié

10/10 Excellent

Gary B.

Fantastic location, very clean and tasteful decor

We REALLY enjoyed our stay in this vacation home. We were a party of 10 and had plenty of room for all. The villa is situated very close to all the theme parks and there is a huge selection of restaurants and amenities close by. The kitchen had everything in it we needed when ever we ate in. The kids loved the themed rooms, there was a lot of thought put in to them, they were a lovely touch. There were plenty of pool towels and regular towels for everyone. Parking for two cars was easy. The entire home was spotless. The owners and the management team are great to deal with and answered all of our many questions prior to arrival. The location was in a quiet neighbourhood with easy access to everything. Also nice having the peace of mind the villa is covered by CCTV for added security (Only outside and not overlooking the pool), there is also a safe which was good for passports, money, laptop ect. We loved our stay and would highly recommend this home to anyone looking for a home very near the Disney area!!!! Thank you Guys for making our holiday so memorable, we will be back very soon!!!
Avis vérifié

8/10 Bien

Ricardo M.

Amazing Experience summer 7/18

Overall experience was amazing!!! this was our very first time renting a home like this. it definitely made us feel like home away from home. This home's space was very thought out and planned well. I loved the fact that the kids enjoyed the themed rooms while keeping the master bedrooms with an adult/spa like ambiance. Pool was great, a little small but just perfect enough to enjoy after a long hot florida day. - only cons were no A/c in the game room, this made it difficult to enjoy and the notices everywhere stating $100 charges for incidentals; made us feel very restricted. I would rather there have been an incidentals page in the receiving manual, rather than little posted signs everywhere. A/C could only brought down to 75 degrees or notice of a/c freezing would cost us an additional $100 call out fee, being from Florida this was not comfortable at night. Overall, I would definitely use this property again; as stated definitely enough room for everyone to do as they please. Watch TV, sleep, swim, eat, game-room you name it. thank you for the experience can't wait til next time.....
Séjour de 4 nuits en juillet 2018
Avis vérifié

10/10 Excellent

David D.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fabulous Five Star

This property was excellent throughout. As described and communication with the host was excellent both before and during our stay. Our twin boys (10) loved the games room, pool and Harry Potter themed bedroom. They continually ask when we can go back! Our daughter (12) loved her very own queen sized bed, the pool and the large very open living space with plenty of seating for all, great for spending quality time with the family. My in laws had the master suite which i must admit i was jealous of, however my wife and I stayed in the bedroom at the front of the property and had use of essentially our own bathroom. The Air Con was the best, fabulous for me as I did struggle with the heat towards the end of our holiday. I struggle to think of much at all wrong with the property, we did think an extra drying rack would be useful although we managed with the ample hangers available to get things dry in the garage. We couldn’t find any wine glasses in the property other than plastic ones. We purchased some from Walmart for $6 problem solved. We left these so future guests can also use them (indoors only obviously). Overall we would highly recommend this property and host and we look forward to visiting again some time soon. Thank you for sharing your villa with us.
Séjour de 14 nuits en juin 2024
Avis vérifié

10/10 Excellent

Lori-Marie B.

Clean, comfortable, close to shopping and Disney

We very much enjoyed our 4 nights here. The house is easy to find and access. Food options and a decent Walmart within a quick drive. The house was clean, couches and beds were comfortable. Kitchen is well stocked with cooking supplies. Plenty of space for my husband and our two teenagers. The location is quiet and feels very safe. We would ABSOLUTELY stay here again and we are pretty picky about our lodging! My only negative was regarding the pool. We had paid to have it heated, but when we arrived the heat had not been turned on. We didn't receive an answer as to why. Someone came out the next morning and turned on the heat, but by the end of that day it still wasn't warm enough to swim in. We were advised to put the pool cover on. As the temps dropped to a high of about 60, we didn't have much hope that the pool would ever warm up. However, the morning we left it finally was warm enough to swim in. Just a shame that the cover wasn't on immediately (ideally before we got there) so that we could have been able to enjoy it more than just the last day. Kind of a high price for one hour of swim time. We were expecting a warm pool as soon as we arrived. I'd clarify the pool arrangements before paying the fee!
Séjour de 4 nuits en janvier 2019
Avis vérifié

6/10 Satisfaisant

Christina T.

Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté

I wish I could leave a better review

Maybe I am biased because our last Vrbo experience was so amazing but this time just didn’t feel “great” The trash was never taken out prior to our arrival and their were flies all over the outside trash can. The smell leaked into the front of the house and the game room was filled with flies we couldn’t even enjoy it. The foosball table was assembled backwards as well so we couldn’t use that. The bathrooms besides the master were a lot smaller than I expected and not the cleanest. The actual living space was large and spacious for my family of 8 to relax comfortably, but it wasn’t left the cleanest with dirt and hair clips on the ground. On arrival the house was so hot we could not relax but it did cool off after a few hours. There were a lot of ants in the master bathroom and a couple lizards in the house but I guess that’s Florida. We had no problems with the pool and we’re able to enjoy that. We did see a grill listed in the amenities but there is no grill. As far as distance from Disney it was a quick easy drive to the parks closer even than when we stayed on property previously. I wanted to leave an honest review because I felt the previous reviews to be misleading.
Séjour de 7 nuits en juin 2021
Avis vérifié

6/10 Satisfaisant

Christina N.

Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de l’annonce

100% honest review....wish this could have gone better

Our family left snow and colder temps to enjoy this property and were especially excited about the pool! I paid extra $ (as this stay was in December) to have the pool heated. Upon arrival the pool was very cold so we contacted the owner who quickly sent someone out (much appreciated). Upon inspection the technician stated the low water level was causing the heater to malfunction and the owner confirmed this via email. During our stay the pool never got warm enough for the majority of our family to use it and when our small children got in they could only jump in then back out. I hate to complain so I waited until we got home to reach out to the owner. I very respectfully asked that we get a refund of only the pool heating charges as we never got to use the pool. His response was that the pool heater was functioning properly and no refund would be given. This is not true because the low water level caused the heater to malfunction which he had confirmed a few days prior and my complaint was “it wasn’t warm enough” not that it was broken . The ethical thing to do in this situation would have been to offer even a partial refund but the owner seems more concerned with the $$ they collected than the satisfaction of the guests. I had hoped for a better outcome as my request was very reasonable. The property itself has 2 very cute themed bedrooms but the lack of empathy from the owner in regards to our pool concerns overshadowed the positive thoughts surrounding the property....unfortunately
Séjour de 5 nuits en décembre 2020