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ACO Vacation Homes

Hébergement 2.0 étoiles

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Galerie photos de l’hĂ©bergement ACO Vacation Homes

Maison mitoyenne | Terrasse/Patio
Maison mitoyenne, plusieurs lits | Piscine pour enfants
Maison mitoyenne, 4 chambres | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit
ACO PREMIUM - 4 bd with pool and Spa (1736) | Salle de séjour | Télévision
Maison, 6 chambres | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

Avis voyageurs

6,6 sur 10

Équipements populaires

  • Parking inclus
  • Wi-Fi gratuit
  • Salle de sport
  • Blanchisserie

DĂ©couvrir la zone

Afficher la carte
Various Addresses, Kissimmee, FL, 34746
  • Place, Mini-golf Bonanza Golf & Gifts
    â€Ș14 min Ă  pied‬
  • Place, Mighty Jungle Golf
    â€Ș20 min Ă  pied‬
  • Place, Complexe de loisirs Walt Disney WorldÂź Resort
    â€Ș5 min en voiture‬
  • Airport, Orlando, Floride (MCO-AĂ©roport international d'Orlando)
    â€Ș32 min en voiture‬

Options de chambre

Afficher toutes les photos pour ce type de chambre : Maison mitoyenne, 4 chambres, piscine privée

Maison mitoyenne, 4 chambres, piscine privée | Terrasse/Patio

Maison mitoyenne, 4 chambres, piscine privée

  • 9 personnes
  • 1 trĂšs grand lit, 2 grands lits et 1 lit superposĂ© (1 place)

Afficher toutes les photos pour ce type de chambre : ACO Family - 4 Bd with pool and Grill (1716)

ACO Family - 4 Bd with pool and Grill (1716) | Terrasse/Patio

ACO Family - 4 Bd with pool and Grill (1716)

  • 12 personnes
  • 2 trĂšs grands lits, 1 lit double et 5 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison mitoyenne, plusieurs lits

Maison mitoyenne, plusieurs lits | Piscine couverte

Maison mitoyenne, plusieurs lits

  • 8 personnes
  • 1 trĂšs grand lit, 2 grands lits, 1 lit double et 1 lit 1 place

Afficher toutes les photos pour ce type de chambre : ACO Family 4 Bd with private pool and Grill 1725

Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

ACO Family 4 Bd with private pool and Grill 1725

  • 10 personnes
  • 1 trĂšs grand lit, 2 grands lits, 1 lit double et 1 canapĂ©-lit (double)

Afficher toutes les photos pour ce type de chambre : ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734) | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

  • 12 personnes
  • 3 trĂšs grands lits, 2 grands lits et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison Premium, plusieurs chambres

Maison Premium, plusieurs chambres | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

Maison Premium, plusieurs chambres

  • 16 personnes
  • 3 trĂšs grands lits, 1 grand lit et 4 lits doubles

Afficher toutes les photos pour ce type de chambre : Maison Premium, plusieurs chambres

Maison Premium, plusieurs chambres | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

Maison Premium, plusieurs chambres

  • 18 personnes
  • 6 trĂšs grands lits, 1 grand lit et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison, 6 chambres

Maison, 6 chambres | Fer et planche à repasser, lits bébé (en supplément), Wi-Fi gratuit

Maison, 6 chambres

  • 309 mÂČ
  • 14 personnes
  • 3 trĂšs grands lits, 1 grand lit, 2 lits 1 place et 2 lits doubles

Afficher toutes les photos pour ce type de chambre : Chambre

Chambre | Cuisine privée | Plaque de cuisson, lave-vaisselle

Chambre

  • 20 personnes
  • 5 trĂšs grands lits, 1 grand lit, 2 lits 1 place et 2 lits doubles

Afficher toutes les photos pour ce type de chambre : Maison, 6 chambres

Maison, 6 chambres | Piscine extérieure

Maison, 6 chambres

  • 12 personnes
  • 2 trĂšs grands lits, 3 grands lits et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : ACO FAMILY - 4 Bd with Pool and Grill (1755)

ACO FAMILY - 4 Bd with Pool and Grill (1755) | Terrasse/Patio

ACO FAMILY - 4 Bd with Pool and Grill (1755)

  • 10 personnes
  • 2 trĂšs grands lits, 1 lit superposĂ© (grand 1 place), 2 lits 1 place et 1 canapĂ©-lit (1 place)

Afficher toutes les photos pour ce type de chambre : Maison (ACO PREMIUM 8Bd with Private Pool,Spa)

Maison (ACO PREMIUM 8Bd with Private Pool,Spa) | Terrasse/Patio

Maison (ACO PREMIUM 8Bd with Private Pool,Spa)

  • 18 personnes
  • 4 trĂšs grands lits, 3 lits doubles et 4 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison, 4 chambres, accÚs piscine

Maison, 4 chambres, accĂšs piscine | Terrasse/Patio

Maison, 4 chambres, accĂšs piscine

  • 8 personnes
  • 1 trĂšs grand lit, 2 grands lits et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison Premium, plusieurs chambres, piscine privée

Maison Premium, plusieurs chambres, piscine privée | Aire de pique-nique/barbecue

Maison Premium, plusieurs chambres, piscine privée

  • 18 personnes
  • 5 trĂšs grands lits, 2 lits doubles et 4 lits 1 place

Afficher toutes les photos pour ce type de chambre : Maison Standard, plusieurs chambres

Maison Standard, plusieurs chambres | Piscine extérieure

Maison Standard, plusieurs chambres

  • 16 personnes
  • 4 trĂšs grands lits, 2 grands lits et 4 lits 1 place

Afficher toutes les photos pour ce type de chambre : Chambre Quadruple

Chambre Quadruple | Piscine extérieure

Chambre Quadruple

  • 13 personnes
  • 3 trĂšs grands lits, 3 lits doubles et 1 lit 1 place

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Le nouveau prix est de 98 €
taxes et frais compris
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À propos de cet hĂ©bergement

ACO Vacation Homes

Cet hÎtel non-fumeurs possÚde un centre de fitness, un service de conciergerie et une laverie. Le Wi-Fi gratuit dans les parties communes et le parking sans voiturier gratuit sont aussi proposés. Parmi les autres prestations offertes, il y a un service d'assistance pour les visites touristiques ou l'achat de billets.
ACO Vacation Homes possÚde 5 chambres comprenant un fer / une planche à repasser. Les chambres disposent d'un coin salle à manger séparé. Cet hÎtel de Kissimmee offre l'accÚs gratuit à Internet par Wi-Fi. Des lits bébé (en supplément) sont également disponibles.
Cet hĂŽtel propose un centre de fitness.
Lors de votre séjour dans ACO Vacation Homes, vous ne serez qu'à quelques minutes de Parc à thÚme Disney's Animal KingdomŸ. Parmi les prestations de cet hébergement, on compte l'accÚs Wi-Fi à Internet gratuit, un parking gratuit, sans oublier un centre de fitness.
  • Wi-Fi gratuit
  • Parking sans service de voiturier gratuit
  • Parmi les services offerts, vous trouverez un service de garde d'enfants, un service de conciergerie et un service d'assistance pour les visites touristiques ou l'achat de billets
  • Salle de fitness et activitĂ©s fun pour tous les Ăąges : passez un sĂ©jour divertissant grĂące au nombreux loisirs proposĂ©s sur place
  • À seulement 4 minutes en voiture de Complexe de loisirs Walt Disney WorldÂź Resort et Ă  6 minutes de Vieille ville
ACO Vacation Homes offre de nombreuses prestations comme une salle de fitness, un service d'assistance pour les visites touristiques ou l'achat de billets et un service de conciergerie. Vous profiterez de l'accĂšs gratuit au Wi-Fi dans les espaces communs. Un parking en libre-service est disponible.

Cet hĂŽtel de Kissimmee est non-fumeurs.

Services et Ă©quipements

Internet

  • Disponible dans toutes les chambres : Wi-Fi gratuit
  • Disponible dans certaines parties communes : Wi-Fi gratuit

Parking et transports

  • Parking sans voiturier disponible gratuitement sur place
  • Parking sur place limitĂ©, sans voiturier
  • DisponibilitĂ© d’un parking accessible aux personnes Ă  mobilitĂ© rĂ©duite

Activités

  • Salle de sport

Pour les familles

  • Laverie
  • Lit bĂ©bĂ© (en supplĂ©ment)
  • Salle Ă  manger sĂ©parĂ©e dans la chambre
  • Salle de sĂ©jour
  • Service de garde d’enfants (en supplĂ©ment)

Commodités

  • Consigne Ă  bagages
  • Laverie

Services aux voyageurs

  • Service d’assistance pour les visites touristiques
  • Services de conciergerie

Accessibilité

  • Si vous avez une demande spĂ©ciale concernant l’accessibilitĂ©, veuillez contacter l’hĂ©bergement aux coordonnĂ©es figurant sur votre confirmation de rĂ©servation.
  • Cheminement accessible en fauteuil roulant
  • Parking accessible aux personnes Ă  mobilitĂ© rĂ©duite

Plus

  • HĂ©bergement non-fumeurs

Équipements de la chambre

Chambre

  • Lit bĂ©bĂ© (en supplĂ©ment)

Divertissements

  • TĂ©lĂ©vision

Nourriture et boissons

  • Batterie de cuisine, vaisselle, ustensiles
  • Lave-vaisselle
  • Plaque de cuisson
  • Salle Ă  manger sĂ©parĂ©e

Plus de services et Ă©quipements

  • Coin salon sĂ©parĂ©
  • Fer et planche Ă  repasser
  • Salle de sĂ©jour

Conditions

Arrivée

Heure de début de l'enregistrement : 16 h 00 ; heure de fin de l'enregistrement : 11 h 00.
Âge minimum pour l'enregistrement : 21 ans

DĂ©part

Départ avant 11 h 00

Informations concernant l’arrivĂ©e

Cet hébergement ne dispose d'aucune réception
Vous recevrez un e-mail contenant les instructions d'enregistrement et le code d'accÚs avant votre arrivée.
Pour toute question, veuillez contacter l’hĂ©bergement aux coordonnĂ©es indiquĂ©es sur la confirmation de rĂ©servation.
Les informations fournies par l’hĂ©bergement peuvent ĂȘtre traduites Ă  l’aide d’outils de traduction automatique

Modes d’accùs

Code d'accĂšs

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.
  • Aucun lit d'appoint/supplĂ©mentaire n'est disponible.
  • Lit-bĂ©bĂ© disponible sur demande, moyennant un supplĂ©ment de 100.0 USD par sĂ©jour.

Moyens de paiement

Informations importantes

Frais

Les clients devront payer les frais suivants à l'hébergement :

  • Les frais de nettoyage peuvent varier en fonction de l'unitĂ© d'hĂ©bergement et de la durĂ©e du sĂ©jour

Nous affichons tous les frais que l'hébergement nous a fournis.

Options en supplément

Les frais et cautions mentionnés ci-dessous seront facturés au moment du service, de l'arrivée à l'hÎtel ou du départ.

  • Lit-bĂ©bĂ© : 100.0 USD par sĂ©jour

Cette liste peut ne pas ĂȘtre exhaustive. Les frais et acomptes peuvent changer Ă  tout moment et n'incluent pas forcĂ©ment les taxes.

À savoir absolument

Cet hĂ©bergement est gĂ©rĂ© par un hĂŽte professionnel et fourni dans le cadre d’une activitĂ© commerciale, industrielle ou libĂ©rale, au sens de l’article 155 du Code gĂ©nĂ©ral des impĂŽts
Des frais pour toute personne supplĂ©mentaire peuvent ĂȘtre facturĂ©s et dĂ©pendent de la politique de l'hĂ©bergement
Une piĂšce d'identitĂ© officielle avec photo et un dĂ©pĂŽt de garantie en espĂšces, par carte de crĂ©dit ou par carte de dĂ©bit, peuvent ĂȘtre demandĂ©s Ă  l'arrivĂ©e pour couvrir tous frais imprĂ©vus
Les demandes spĂ©ciales, qui ne peuvent pas ĂȘtre garanties, sont soumises Ă  disponibilitĂ© Ă  l'arrivĂ©e et peuvent entraĂźner des frais supplĂ©mentaires
Cet hébergement accepte les cartes de crédit.
Cet hĂ©bergement ne dispose d'aucune rĂ©ception. Vous recevrez un e-mail avant votre arrivĂ©e contenant les instructions d'enregistrement et le code d'accĂšs. Pour toute question, veuillez contacter l’hĂ©bergement aux coordonnĂ©es indiquĂ©es sur la confirmation de rĂ©servation.

Hébergement aussi connu sous le nom de :

ACO Vacation Homes House Kissimmee
ACO Vacation Homes Kissimmee
ACO Vacation Homes
ACO Vacation Homes Hotel
ACO Vacation Homes Kissimmee
ACO Vacation Homes Hotel Kissimmee

Avis sur l’hĂ©bergement ACO Vacation Homes

Avis

6,6
Note des voyageurs de 10 (Excellent), d’aprùs 37 avis sur 104.
Note des voyageurs de 8 (Bien), d’aprùs 19 avis sur 104.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 10 avis sur 104.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 12 avis sur 104.
Note des voyageurs de 2 (Horrible), d’aprùs 26 avis sur 104.

7,4/10

Propreté

6,6/10

Personnel et service

8,0/10

Services et Ă©quipements

7,2/10

Infrastructures et conditions de l’hĂ©bergement

Avis

8/10 Bien

mc92, paris

Les points forts : Personnel et service et confort de la chambre

location de maison Clermont

Nous avons loué ce bien pour 3 jours, mon mari et moi. Nous avons été agréablement surpris par la propreté du lieux et la décoration soignée Vraiment trÚs agréable pour un séjour La présence de machine à laver est trÚs appréciable, le seul bémol vient du mobilier extérieur vraiment trÚs sale et inexploitable

8/10 Bien

Voyageur vérifié

Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Séjour de 7 nuits en octobre 2016

2/10 Horrible

Simmone, Connecticut

Les points forts : Infrastructures et conditions de l’hĂ©bergement et confort de la chambre
Les points faibles : Personnel et service

House and Community was amazing but.......

When we arrived the house was amazing. We had a large group of people and the house was definitely big enough. There was a couple of things that I took pictures of and sent to the office so we would not be charged. No other problems occurred the entire stay except not having enough towels so they brought us some. Now after we got back home thats when problems started. They charged our credit card almost $300. When I called the first time the Lady on the phone acted like she had no idea what I was talking about. Then I called back probably 5 more times to be told we had stained the towels and used the the grill that we didn't even touch the entire stay. They sent me pictures of things like a blanket that just needed to be washed and towels with no visable stains and couple other picture that I couldn't figure out. Along with the pictures of the item was a picture of someone's I don't knows credit card front and back. When I questioned them about it they blew it off. I have stayed with multiple rental companies and never had as issue as I always go threw a house when I leave to make sure nothing is damaged or it would have been reported. We are going to Florida again and making sure not to book with this company I have told countless friends that go every year sometime multiple times a year not to book with this company. DO NOT BOOK WITH THIS COMPANY.
Séjour de 6 nuits en avril 2017

8/10 Bien

Linda, South Louisiana

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre

Pretty gated community

The townhouse was affordably price. It was in a gated community which we really liked. It slept 8 people very comfortably, but there was a table and counter area for only 6 people to eat. The kitchen was small, but it did have a small washer & dryer which we liked. We knew to bring detergent, paper towels, bathroom tissue, paper plates as the townhouse only provides starter supplies. The grocery stores and restaurants were not far away. Overall we were very satisfied with this townhouse and I would definitely recommend it to others. The only problem was getting the "check in" code before our arrival. ACO wouldn't give it until 24hrs. before check in time. They only email it and they won't text it or tell you the code by phone. Since we were stopping at other sightseeing areas, I was not at home to receive it. I had trouble opening my email by phone and I called ACO several times. We finally got it by email and everything was fine.
Séjour de 5 nuits en avril 2018

8/10 Bien

Rodney

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Good stay

Good accommodations with great location to Disney parks. House was in good shape and met our needs well.
Séjour de 5 nuits en janvier 2018

2/10 Horrible

Robyn, Cape Coral Fl

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Every wall filthy! Mold every corner each bathroom

After check in got email asking if everything was good to go. I replied accordingly with pictures! They asked to resubmit and that they would tell maintenance. If they passed on the word nothing was fixed. Or cleaned even tho I prepaid for cleaning. It was gross. They still haven't responded to me after I submitted pics.
Séjour de 2 nuits en décembre 2017

2/10 Horrible

Sawanda, Savannah Georgia

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Run Do Not Rent

Dirty walls/Carpet, Roaches was Everywhere. Turned on the stove to cook and that was the worst thing we could have done because roaches came from under and from the back of the stove. Pest control came and put white poison down and traps so we had to stay with this stuff everywhere. Washer would not spin out so we had to hand ring out clothing. Garage door was broke, We Had To physically open and close the door. Tubs would not drain out. Master tub could not use because water was leaking from faucet area. Granted the home is nice but the owner or management needs to step it up and take care of the home a little better. I would not recommend this home to be rented by anyone until they have the insects and roaches and other things repaired in the home. If I could add all the photos and videos I would but it only allow 6 Pic. I did walk through of home upon arrival. I also emailed ACO vacation homes twice to talk to mansion property directly but have not gotten a response. So beware of 164 Yellow Snapdragon Drive Davenport Fl...... I have pics of the white stuff we had to live with for the time there as well as the traps that was placed everywhere in the home.
Séjour de 3 nuits en décembre 2017

4/10 MĂ©diocre

Jane, Georgia

Les points faibles : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre

Unpleasant stay

The light fixtures were broken, stains on the wall, leaky toilet, and broken sink just to name a few things. The 4 bedroom Venetian Bay Villages location needs to be updated.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

shiawana, Miami

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Nice

Wonderful place for you and the family. The bedrooms are big. The bathroom are nice & area is nice as well. We all are happy . Thank again.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Taran, Jacksonville FL

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Orlando relaxation

Wonderful, comfortable, roomy, quite, and beautiful. Those are all the things my vacation was. I can't wait for my family and I to reserve another vacation there.
Séjour de 2 nuits en octobre 2017

10/10 Excellent

Shawn , Indianapolis, IN

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

This was a GREAT condo rental close to parks!

We stayed at the condo because we were taking our grandchildren to the Disney parks. They loved the house we rented and the private pool. The house had everything that we needed. It was clean and well maintained. The location was close to the parks so it was easy to get there every morning, and much more affordable than a hotel on property.
Séjour de 4 nuits en novembre 2017

4/10 MĂ©diocre

Endia, Tampa Fl

Les points forts : Confort de la chambre
Les points faibles : Personnel et service

Surprise surprise!!

The house itself was beautiful, very comfortable and there was more than enough space for my family and I. I booked this house from Expedia which I regret because once I paid I then reached out to the actual company who let me know of all the other associated fees when Expedia has me under the impression that I had already paid them all...so surprise! Here’s a $200 cleaning fee!! Also, the home is advertised with the pool and spa, however, AFTER I paid I found out about the $30/day charge just to heat the spa! FYI...if someone rents a home with a hot tub, OF COURSE we plan to use it!! I paid a total of OVER $700 for 2 days and you mean to tell me the use of the hot tub is not included? Ridiculous! And even once we decided to just bite the bullet and pay I was told they needed 24 hours notice so I didn’t even have time to have that arrangement made! The pool was also ridiculously cold so even if we could over the hot tub situation, the pool was STILL unbareable! Inside of the house was its own ball game, let’s start with the grease stains on the sheets, with fees that high for cleaning I was very disappointed to see that! The TV in the main room had no cable connection so the whole weekend there was never a point that we could watch tv together in the main room we all had to pile up in a bed room or separate. Last but certainly not least, the hot water heater sucks!!! To take a hot shower run the water an hour In advance we got one shower the whole weekend. Never again!
Séjour de 2 nuits en novembre 2017

10/10 Excellent

Carlos Eduardo

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Avaliação de estadia

Nossa estadia na casa que alugamos foi muito boa, só um detalhe que atrapalhou um pouco foi a distùncia que o condominio estå localizado, pois só ficamos sabendo a localização depois de fechar a negociação. Mas o condomínio e as acomodaçÔes não deixaram a desejar, nos deram uma casa com um quarto a mais o que foi muito bom e mais confortåvel na divisão com os membros da família. Tinha eletrodomésticos e equipamentos na cozinha o que facilitou bastante. O contrato de locação é bem rígido e com bastante regras o que deixa a gente um pouco inseguro e com medo, mas deu tudo certo.
Séjour de 16 nuits en octobre 2017

4/10 MĂ©diocre

Vee, Tampa

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Nice prison and excessive fees

I would never rent a vacation property from ACO Vacation Homes again. I wish the potential renter would be advise of the additional fees prior to booking. Expedia mentions there would be additional fees in the fine print but all of them. For example the cleaning was an additional $179 on top of the rental fee. You have to pay for pool and the jacuzzi to be heated, $90 for 3 days. The water was freezing cold, non of my family including myself could bear to risk it. $100 for excessive trash (more than one garage can full.) Mind you the trash can is a bench can not an average size 30 gallon can, which is responsible for 11 people. There is no cell service in the house, you have to drive about 2-5 miles to receive service. You can use the grill, but if you do not clean it properly, it would be an additional $60. To be honest because of all of the stipulation, you feel as if your in an expensive prison. Would never make this mistake again.
Séjour de 2 nuits en novembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Wonderful experience

The townhome was beautiful. Very clean and inviting. The customer services reps were very helpful and friendly. I will definitely book again. I was very satisfied.
Séjour de 2 nuits en octobre 2017

2/10 Horrible

Ken, Florida

Les points faibles : Personnel et service

Deceitful at best

Horrible experience with this company. I would never book with them again. I wouldn't recommend them to anyone. If you haven't booked them yet I would move on to something else asap. If you've already booked with them get ready for the run around. AWFUL EXPERIENCE!!!!
Séjour de 2 nuits en septembre 2017

2/10 Horrible

ivonne, miami, fl

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Horrible customer service

My experience was horrible. I get there on Friday night and the first thing I find is that they did not add my name to the list at the gate. So I was at the gate for more than 30 minutes tire from a 5 hour drive , then I get to the house. No air conditioner, I called them Saturday they sent someone, went to universal and when I come back tire like craze at 4 am. STILL NO AIR CONDITIONING” they did not care at all. They were knocking at my door to clean the house at 10:50am. Did not care one bit about my complaint. Nothing. Bad bad customer service. Will not come back!
Séjour de 2 nuits en octobre 2017

6/10 Satisfaisant

LandoPBM, Paramaribo

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Very nice place but beware of the extra fee

After booking this place I was contacted by the rental company (ACO) and although it stated 'no additional fees' on the expedia site, I had to pay a USD170 cleaning fee (for 3 nights stay). Although I felt that this was outrageous, I continued because the booking was 'non-refundable' through the expedia site and didn't want to ruin my vacation and risk loosing that money. Be aware that you will need to sign documentation and submit this per email as well as a copy of your identification and also a picture of your credit card (!!!). The townhouse at Venetian Bay Villages was not easy to locate, it took us a while and the security guard was no help. First we were fiddling at someone else's door, luckily this turned out well ;-) Would be great if ACO includes a map in the documentation. Once we located the correct townhouse, we were amazed by the cleanliness of the facility and all the available equipment and it became evident to me why the cleaning fee was that high. In all these years my wife said she never had a (vacation) kitchen with so much cooking utensils. Everything in the house worked perfect, the master bed is so sweet and the neighborhood is quiet and the area is nice and convenient. I just think it is NOT fair to NOT include ALL associated costs/fees in the listings on the advertising websites and even more in combination with non-refundable bookings. But you get what you pay for, and that is a LOT of goodness In short, i would definitely stay there again ;-)
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Roberto, West Pam Beach, Fl

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

An excellent home away from home.

Very comfortable home. Fully equipped. Nice, clean and well maintained.
Séjour de 2 nuits en septembre 2017

6/10 Satisfaisant

shanice , west palm beach

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre

Everything was good

The shower didn't work we only could take baths other then that it was oretty good
Séjour de 2 nuits en septembre 2017

6/10 Satisfaisant

Annette, North Ogden UT

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hĂ©bergement

Nice location, quiet and away from all the traffic

Home was very nice and clean, but still had equipment from renovations in the cupboards like paint etc. One of the bathroom sinks did not work, no running water, outlets didn't work and light bulb in one of the bedrooms for main light was missing. Called and emailed customer service, but unfortunately nobody stopped by in the 6 days we stayed there to address it. Downstairs bedroom did not have lamp shades on lights, mattress was lumpy. Kitchen had less than bare minimum for dishes, did not have coffee maker. All in all the area was very nice and the club house was fabulous, lots to do for children of all ages and staff there was extremely friendly. Club house requires key card which the management company failed to provide also.
Séjour de 6 nuits en août 2017

2/10 Horrible

Jose

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

This place sucks

Horrible place to rent ACO VACATION HOMES SUCKED they have a $170 cleaning fee which was ridiculous for that amount you expect the place to be spotless but it wasn't it was dirty and old sheets on the bed I will never rent from them again and hotel.com should be a shame of this cus they allow this to happen especially the hiding fees and then u stuck with it cus there is no refund so pls don't rent here they SUCK !
Séjour de 2 nuits en août 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service

aco company customer service very poor

The garage door is broken with a big gap at the bottom where it won't close which is big enough for an adult to access the inside-made us feel very uneasy The master suite bed is very uncomfortable. Decor is a bit tired but it was clean and had the right amenities
Séjour de 13 nuits en août 2017

6/10 Satisfaisant

Any

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
Séjour de 3 nuits en août 2017

8/10 Bien

Marcela

Les points forts : Personnel et service, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Propreté
The house was enormous,but more than 30 minutes from the Parks.I checked in at night,so my first encounter was with cockroaches,the tiny ones in the kitchen.No pool towels and no enough regular towels.
Séjour de 3 nuits en août 2017