I was highly disappointed with my stay. They didn't have an elevator, so my sister and I had to carry our luggage up the stairs, and we are both in our 50s. No one at the front desk even asked if we needed help.
Additionally, black mold was growing on the bathroom door. I noticed dark dirt around three ceiling covers hiding holes. The air conditioner emitted a musty smell and sounded like a jet airplane.
When I asked for an extra wash rag at the front desk, they said they had none available. The TV remote in my room didn't work, and despite spending two nights there, they refused to provide clean towels for the second night.
This room cost $170 a night, and they would not give a refund for the second night, leaving me stuck. Don't let the pictures fool you; this was the worst experience I've ever had with a hotel I booked through Orbitz.
Room was clean but security lock on door was broke. Breakfast was not impressive. Shuttle to airport has to be reserved when you check in and can be filled already. You might not get to the airport in time.
Great property. Beds a little hard but a nice place to sleep before going to airport. Didnât read amenities and lacks a pool which was a downfall. Otherwise great hotel
We came in at midnight and the desk clerk greeted us with smiles and great conversation.
We felt welcome from our first step in the door!
The same experience when we left. Different clerk but same great attitude.
Would definitely recommend!!!
The sound insulation was so poor that I couldnât sleep at all for two nightsâthe footsteps from the floor above were extremely loud. There was a thick layer of dust on the air conditioner. The pancakes at breakfast were sour.
Shuttle to airport only fits 8 people and only goes every 30 minutes. Hard to get a spot, room was clean enough but definitely could have been cleaner.
The room was very clean. The toilet did run most of the time. The checkin was-quick, and I should have written the gentlemanâs name - He was exceptional
The Microwave was plugged in but dead. The sliding door to the bathroom would not even partially close. The main door lock beeped with a red light unless it was pulled tight against the jam. The sheet rock in the room had dents where the door handle had hit the wall plus there were other larges scratches and scrapes.
The valuables safe had been drilled with a drill through the lock mechanism and was inoperable. The sink faucet was corroded through at the base. Several shower curtain loops were torn out and one corner of the curtain was shredded. The shower had two shower curtain bars but only one was in use. The curved bar was loose and barely hanging on the wall. The bathroom exhaust vent had been covered with a piece of plastic.
Security light bulbs had been removed in the secondary entrances. The dining area had a piece of plastic sheet stapled to the ceiling to hide ceiling damage.
As far as food was concerned, the breakfast offerings were measured if not skimpy. The waffle batter was sour, so everyone who made waffles threw them out. The Orange Juice and Apple Juice was very watered down compared with other hotels. Same with the waffle syrup. The mostly nonperishable food was okay.
My overall impression of this motel was that it was not profitable, and the owner had no money to maintain it. Of course Iâm mostly judging by the condition of my room, But other family members in other rooms noted the lack of maintenance as well.