the room was okay, broken door on furniture, smoke burns on some furniture. The check-in lady seemed over worked not to friendly. The night lady was great, awesome people skills.
Horrible customer service! My friends and I chose to stay at this hotel because they had a room listed for 2 queen beds and a sleeper sofa. We thought this room was going to be perfect because there were three of us, and so we would each have a bed.
I reserved the room and PREPAID. Not just reserved but prepaid. The money was taken from my account on Tuesday for a Friday reservation with an email confirmation for a room with 2 queen beds and sleeper sofa.
Then on Friday, I did the online check-in in the afternoon and went out to have fun with my friends. When we arrived at the hotel and got to our room, we discovered there was only ONE bed. We went back to the front desk and explained that we had a confirmed, prepaid reservation for 2 Queen Beds and Sleeper Sofa. The person at the front desk, said there was nothing she could do. Offered us nothing to correct the issue. She only said, "There is actually two beds in the room because it has a sleeper sofa." I again explained that we needed 2 beds PLUS the sleeper sofa, as was confirmed in the reservation that was prepaid. Also, when we got to the room, there was no bedding for the sleeper sofa. No extra blankets or pillows.
The hotel did nothing to help correct their mistake and offered no apology. Again... don't stay here.
Hotel was great! The lobby of the hotel was spacious and inviting. Staff were friendly and helpful and they gave us extra items for the bathroom we needed. Pool was indoor and on the smaller size, but big enough for the kids. Walking distance to many places.
The hotel room was clean, comfortable bed, and very roomy. We were visiting for a quick weekend for the National Collegiate Powerlifting meet for our son. It was close to the venue and lots of dining options within walking distance. I wish we would have had time to visit because it seems there is a lot to do in the area. The staff at the hotel were friendly and gave dining suggestions. We would definitely stay here again if we make it back to the area. The pillows werenât so comfy though as is with most hotels lately. But with the price of pillows nowadays I understand why.
There were loud people outside the hotel and we could hear them on the second floor. Very loud vehicle kept driving up and down the street. It finally all went away around 3am. Got very little sleep and hotel did not seem to do anything about it.
Great location, on the edge of bricktown but close enough to walk to restaurants, water taxi, and outdoor activities. Facility was clean and good breakfast as always!
We chose this hotel based on location and it was a great choice. Check in was easy, the staff were friendly and welcoming, and the rooms were comfortable. I would definitely stay here again.