Check out is at 11am
And i had gone to my sons soccer game, i left and i came back for some of belongings that i left behind
I came back to the room 10:15am
My stuff was thrown away, luckily my charger was still in the room. The housekeeper said that i had checked out at 9:30, i told her no mam, its still not 11am, thats check out, correct she said yes, well i need to enter the room to get my things, she already had the room cleaned and she called idk who but she clarified that the receptionist checked me out, with out my approval, she apologized for the misunderstanding. Truly since i got there the receptionist was not nice at all, then my key didnât work, then she said because i paid 3rd party? I would have to come down to fix that issue, replace my card. Whats the difference here, how i paid, i get treated differently, the hotel is paid for. The whole stay was a disaster!
Great disappointment!
