We checked in with an unfriendly front desk agent, which unfortunately set the tone for our stay. After settling into our room, we visited the pool and noticed a strange, pinecone-shaped object moving along the bottom. I replied to a message from the hotel to report it, but never received a response. When we returned late that night, the object was still there and no staff were available.
The next morning, my husband spoke to the front desk again about the pool. They said theyâd look into it, but nothing was done. That night, rain caused the ceiling in our room to leak, soaking some of our belongings. We were moved to another room, but it had its own issuesâfalse eyelashes on the bathroom floor, melted wall plates, and hair on the towels.
The continental breakfast was the only redeeming part of our stay, though it was just okay. Overall, the lack of cleanliness, poor communication, and dismissive service made this a disappointing experience.
