2/10 Horrible
Matt, USA
Voyage en couple
15 janv. 2020
Les points faibles : Propreté et équipements
I donât really know where to begin but to say DONâT DO IT!
First of all, there really is no âMermaid Suites at Sandcastlesâ We asked a taxi where it is. They didnât know and we were 1 block from the place. The name of the hotel is Sandcastles. The front desk at Sandcastles were confused when we asked about Mermaid suites. Itâs a marketing ploy and it worked on us. (Fool me once...)
Each âsuite or roomâ is privately owned and managed by a management company NOT the front desk. I reserved an ocean view suite and apparently, they let the previous tenant stay an extra day so we ended up in an old dumpy dumpster view room. The sad part was that they had someone escort us to the âroomâ and never told us about the change hoping we would forget what we reserved. The âroomâ was falling apart in front of us and we had no choice but to stay the night and leave. Donât let the pictures fool you, they were taken 40 years ago when the place was new. Told the front desk it wasnât what we reserved and there was no other ocean view suites so they offered us a very small refund. I wouldnât pay that for the room. The 4 people in the lobby with us were dealing with the same issue and there was NO communication. The only redeeming factor in it all was that Expedia gave us a coupon to cover the cost of the room. Terrible first day in Jamaica. DONâT DO IT!!
Matt
Séjour de 1 nuit en janvier 2020