The elevator was broken when we arrived. We have an 11 mo old baby, so we have a stroller, as well as luggage for our children and ourselves. The hotel staff gave us a room on the first floor.
Immediately after arriving in the room, we saw a massive spider on the floor. About an hour later, we saw another one. Then we saw a third and fourth one on the walls.
The wall behind the toilet had black mold. The remote control for the TV did not work. The floor was absolutely filthy. Our babyâs feet, hands, and legs were covered in dirt.
We requested a new room at 11:00pm and the staff was very accommodating. They gave us a new room on the second floor.
We no longer had the issue with spiders, and the room was slightly cleaner.
When we brought the kids to play in the pool, it was way too cold to swim. They both got out shivering.
There were broken railings in the pool area.
The breakfast was good. Waffles, eggs, sausage, yogurt, coffee, cereal, milk, and orange juice were the options.
