2/10 Horrible
Linda
Voyage en famille
23 mai 2025
Les points faibles : Personnel et service et équipements
I liked the decor.
The most important factor is the location. This is a very dangerous area. Twenty years ago (when I last stayed by Wolfchase Galleria) it was safe. No longer. We actually had a man stomp up to our car knock on our window in the parking lot of a âniceâ restaurant close by, and aggressively tell us to move because we were blocking him. We werenât, but we immediately drove away when twenty of his friends came right at our car to back him up, although we were calm and didnât argue. It was very scary. Do NOT rely on any positive reviews. Check with friends who live outside of Memphis. The homicide rate is the worst in the country. I didnât know it had become that way in Cordova and Bartlett along with Memphis.
That said, the customer service is mediocre at best. I was overcharged, and when I pointed out the discrepancy from my charge and my Expedia price (with tax) by showing the front desk my Expedia email, of the hotel of thirty dollars, she didnât simply didnât care, or do anything. This was immediately when I checked in. When I checked out, I was still sick and couldnât address it again because of it.
I also got food poisoning the night before, and vomited all night and morning. When we asked for a late checkout of one hour and explained why, the answer was a flat no. My niece witnessed another customer arguing with a front desk employee in the morning before checkout. She too was overcharged, and the employee didnât correct it. Stay away.
Linda
Séjour de 1 nuit en mai 2025