6/10 Satisfaisant
Helen
2 févr. 2026
Les points faibles : Propreté
Unfortunately, there were a number of issues that affected our experience. The lamp beside the bed was not working, and the bathroom light was hanging out, which was both inconvenient and concerning. We also found that a pill box had been left in a drawer, which suggests the room was not thoroughly checked prior to our arrival. Lots of dust behind the bed was not good for my allergies.
In addition, there was no milk provided, the kitchen had limited plates and cutlery, and there was no spa bath soap available. The photos advertised a breakfast pack, however this was not provided during our stay.
Prior to arrival, I contacted you regarding an early check-in but did not receive any response. We also attempted to contact you during our stay and again received no reply, which was disappointing.
Finally, as this stay was to celebrate our 4-year anniversary, we were hoping for some form of personal touch or acknowledgment, especially given the way the accommodation is presented online. Unfortunately, this was not the case.
Overall, these issues meant the experience did not meet our expectations or align with what was advertised. I would appreciate your response to these concerns and clarification regarding how this can be addressed.
Helen
Séjour de 1 nuit en janvier 2026