At 1 am in the morning, they knocked on my door, saying they need to use the window get out to unblock a drain or water pipe. I had my mum in my room (108) and obviously i was really annoyed, that they had disturbed us, when i asked maintenance managers name, he looked annoyed and said they don't need to come back through the window.
So why could they not use that way to get to it without disturbing and annoying us. Really unprofessional and unpleasant experience.
The room was quite small for 3 people and only 1 chair. My mum has mobility issue due to old age and so she needs all the rest she can to get to Haram and back.
Other than that location was very good and 1 of the concierge (Suhail) was really helpful and went the extra mile to help us. So thank you Suhail, left for you, 50Riyals tip with another concierge who helped us also to share.
Also room were ok and clean and basic but small for 3 single bed
