The location and view from the room were fantastic but there were a few issues which made our stay not the best. For example, there were USB plugs but only one of the plugs worked. The air conditioning was controlled centrally so we couldnât use it, which I messaged about on WhatsAppâs numerous times but there isnât anyone at reception so the cleaners (who were lovely) wasnât able to help with this issue. The plug in the bathroom also didnât work so we had to use the TV plug for the hairdryer. Plastic cups are provided for coffee which broke with hot water and wasnât replaced. The coffee machine in the room was leaking.
I have emailed on many occasions reference we did not get a email 24hrs before check in leading us to try and ring people to gain door and room access codes, which cist money and was very inconvenient.
The lift was out if order on many occasions, havi g 2 knee replacements this was a nightmare.
Asked for some sort of compensation but nothing back from the owners.