Booked at Hotels.com because it says that there is an available room, once paid thru the website, a personnel called me and said that there have been a mistake and there are no rooms available on our booking date, the personnel ask if I could cancel the booking, but when I click cancel, I can only refund half of the amount I paid, the personnel said that they will contact Hotels.com or if we want they will move us to a different hotel.
They called again and said that Hotels.com can only refund half so our only option is to accept the refund (which is not our fault from the start) or move to a different hotel, they said that they have found a hotel near them and they could arrange the booking, we agreed.
When our guests have arrived at the hotel, they were given a receipt for the hotel accom. only to found out that the hotel room they moved our guest is only half of the price we have paid Casa Veles.
