The property has a unique theme and interior design focusing on Kapitan history. It's location is fairly out of the way from the historical portion of Melaka city, and would require a car ride to reach. Parking may be limited as the property is located in a shoplot. Outside of the hotel are a few restaurants, cafes, and convenience stores, all within walking distance.
Both check in and out were fine, the receptionists were courteous and friendly. There was no lift access to the upstairs rooms, the only access is via a pair of narrow stairways.
The rooms left a lot to be desired. While the overall cleanliness was acceptable, some parts of the room did not look clean, suggesting that the housekeeping needs improvement. In one of the rooms, the carpet felt like it needed a good vacuuming, while in another, the tissue box was not refilled. Sheets and pillowcases were fortunately spotless, and the beds comfortable. The available appliances were basic, with a mini fridge, kettle, telephone, tv, and cups provided, although the kettles were rather old, and should be replaced. The disproportionately huge bathroom was for the most part clean, but the toilet units were old, stained, and yellowing. The water heater for some reason also heats up the bathroom sink. The toilet paper rolls were placed too far away from the toilet which is an inconvenience. Basic toiletries were provided, including soap, toothbrushes, room slippers.
