Customer service can be improved. I had a very early departure and asked for some fruits to take away, since my breakfast was included in the price for the room. Somebody was supposed to bring these to my room in the evening. Nobody bothered, despite what I had been told. Same story in the morning upon check-out. Not thrilled about the customer service
Fantastic 2 night stay, room was very comfortable and the staff were great too. Great pub belonging to the hotel too!
Will definitely stay there again.
It was a good price for our stay with cleanliness at the best we have seen for a hotel with excellent complimentary items too. The restaurant menu would benefit with a little more choice but cant fault the hotel would definitely stay again.
Lovely overnight stay! A nice gesture to have a free drink each plus 10% off drinks and meals in the restaurant.
The room was very cold when we arrived, but soon warmed up once weâd had the heating on for a while.
Now that we know how close to Heathrow the hotel is weâll look to stay if weâre flying from there.
Fantastic stay, receptionist polite and made us feel so welcome on arrival, lovely room and a lovely hotel, highly recommend, would stay again if we are in the area