Staff were so lovely and incredibly helpful and accomodating. Room was spacious, large and clean. Good location to Richmond shops and park, and not too far from Heathrow.
While the reservation was paid in full with the cancelation option ( not canceled ) we were charged again upon check in. Refund was issued after disputing the charge - 3 weeks later . Short staffed, dining options unavailable, credit card processing unavailable to make certain purchases. The room , for which a premium was paid , was not available and a different type assigned. The staff were pleasant and trying but , in general , some reorganization of business practices is required to improve the overall experience.
Excellent place to stay for a visit to Kew Gardens
We had moved from the Kew Gardens hotel after a dreadful experience, the staff at The
Premier were so helpful and made our trip so much better.
I wish I had booked with them in the first place