Booked two rooms for me and a colleague for a three night business trip.
Arrived and was told we only had one room, had to show proof two rooms booked.
Everything in the room was dirty / grimy / sticky, there was a layer of dust on every surface, rubbish on the floor, rubbish in the tea bag pot.
The television remote control was disgusting, completely gunged up with grime.
The carpet was very dirty around the edges - dust and rubbish, skirtings had a thick layer of dirt and dust.
The main light didn't work, the fridge didn't work, the bed was incredibly small and the headboard was not attached. The kettle needed a good clean inside and out before using.
The bathroom stank of wee and the shower was incredibly mouldy with gunge and hair in the plughole.
Good points, the water was hot in the shower although I struggled to turn on the tap as was very stiff and the bedding and towels were clean.
There was a lot of noise from the room above.
