My wife booked this apartment with another family friend. The company that manages it (Apartment Wharf) had someone show them the apartment and the standard "if you need anything, get in contact with us after hours call at this number". There were mice in the apartment, ran across my friends foot. Hair brush with hair, hair under every bed, trash under the furniture...literally this place had not been cleaned properly in a very long time. Mice dropping were behind the radiator on the wall behind the headboard, where the mice ran and disappeared. Utterly filthy. My wife tried to call the after hours number multiple times with no answer. She checked out on Sunday and got a hotel Sunday night. When she contacted the company she wanted her money back and was told that they were sorry and would refund one night back and not charge a cleaning fee (Gee thanks). I received an email later on Monday as follows (no refund): "Dear Travis, We just have received a call from your wife regarding the refund. Unfortunately, after I have informed her that the second night is refundable, I have double checked with my manager and we checked with the owner of the apartment and we could not find any trace of mice. We do apologize for the cleaning and in this case we can refund ÂŁ40 for the services cleaning and also ÂŁ300 breakages deposit will be refundable.Unfortunately, my manager informed that the second night will not be refundable anymore, as we could not find any trace of mice."
