I travel every year and stay in many hotels, including over 10 in Las Vegas, and I've never written a negative review for any hotel.
However, I believe this hotel is one of the worst in Las Vegas.
1. I saw the hotel online; the pictures looked great. I booked two rooms, requesting connecting rooms. The hotel didn't refuse, but upon check-in, one room was on the 9th floor and the other on the 16th floor. This was extremely inconvenient for a family trip.
2. Check-in took over an hour, and the front desk service was very poor. They even suggested I rebook rooms and pay the full price again, even though I couldn't get a refund.
3. The two rooms of the same type I booked were different in size and layout; one was smaller and its window faced the parking lot.
4. I booked a 4-night stay, but no one cleaned the room. When I contacted the front desk, they said cleaning would cost $40 each time. We had to take our own trash to the public bins outside every day.
5. The kitchen had no utensils whatsoever, not even the most basic coffee or tea. Bottled water had to be obtained from the front desk in the lobby.
6. The refrigerator wasn't working, so food couldn't be stored. There was dust on the table and windowsill when I checked in, making the room feel hastily prepared.
In short, this is the worst hotel experience I've ever had. Overpriced and low quality, I'm only giving it one star out of politeness. While buying coffee in the lobby café, I chatted with other guests, and one
