6/10 Satisfaisant
Jennifer D.
15 janv. 2026
Les points forts : Propreté
My lower rating is due to what occurred 11 days after we left, which was concerning. Upon arrival, there was an info binder with instructions, which we read in full. We specifically noted the garbage instructions, including that there would be no pickup during our stay. We accumulated very little trash since we were rarely at the house. When we left on Jan 1, we left 1 bag of trash inside the kitchen, as the homeowners indicated cleaners would arrive between 12â2. We left the home in excellent condition. On Jan 12, I received a message from the homeowner accusing us of leaving trash in 4 outdoor cans, causing a mess that had to be cleaned up. This was very surprising, as we did not place any trash in outdoor cans. I responded immediately, as it was clear there was a mistake. 3 days later, the owner replied stating that garbage had been spread across the property. Photos were provided showing trash in the driveway, but the items shown were not ours. Without further discussion, a claim was filed against us.I later noticed on the listing that another guest checked out on Jan 12, the same day we were contacted. Additionally, during our stay, neighboring houses were occupied by large groups partying late into the night. Given the timeline, the accusation does not make sense, & it appears we were blamed for an issue not caused by us. The house was lovely, the post stay disappointing. Future guests take photos upon arrival/departure to protect yourselves!
Jennifer D.
Séjour de 3 nuits en décembre 2025
