This property has long been one of my global Four Seasons favorites, and I remain truly grateful for the warm hospitality I always receive. I was also very appreciative of the wonderful upgrade to an ocean-view room â mahalo for that thoughtful gesture. Iâve been visiting this resort regularly since 1999, and it has always felt like a special place to return to.
Because of that long history, I want to share my recent experience with kindness and understanding. After an 8-hour journey, I was hoping to rest upon arrival, but daytime renovations on the 8th floor and in the gym area made this difficult â the jackhammering and construction noise were constant. While I fully recognize that improvements are necessary from time to time, advance notice would have helped me plan accordingly.
I was also a little surprised that, despite being told by housekeeping that the resort wasnât too busy on December 1st, my request for a late checkout wasnât possible. I appreciated being offered use of the Aloha Suite, but after many years of returning, I had hoped for a bit more flexibility.
Finally, one unexpected moment caught me off guard: when picking up my electric toothbrush charger, a cockroach ran out from behind it â likely attracted to toothpaste residue. I understand that island environments can make pest control a challenge, but it was an unsettling experience.
I share this feedback with genuine respect and affection for the resort, and with the hope that it is received in the spi
