4/10 Médiocre
Jenna
Voyage en famille avec de jeunes enfants
19 mai 2025
Les points faibles : Propreté, personnel et service, équipements
I recently stayed at the Radisson in downtown Kalamazoo and wanted to share my experience. While the hotel has potential and is currently undergoing renovations, several aspects of my stay were disappointing and need improvement.
To start, the pool area had only towels available, which was inconvenient. The adjacent locker room was dirty, with very worn toilet seats, and the toilet paper dispenser actually fell off the wall while I was trying to use it.
A particularly frightening moment happened when I went to use the feminine product dispenser. As I turned the handle, the entire left side of the unit detached from the wall and almost hit my two-year-old in the face. It was a very scary situation, and thankfully I was able to catch it in time.
I understand that the hotel is under renovation, including the lobby and Burdick’s restaurant. However, it would be helpful to better accommodate guests during this time—perhaps by extending Starbucks’ hours or offering a texting service for simple guest needs. For example, we had pizza delivered and had requested plates and napkins from the restaurant, but those were forgotten. With limited dining options and renovations underway, some added convenience would go a long way.
I also called the front desk to request two additional bottles of shampoo and conditioner after using the pool so I could wash my little ones’ hair. What was brought up wasn’t what I asked for, and the conditioner that was provided was terrible & not in room.
Jenna
Séjour de 1 nuit en mai 2025