10/10 Excellent
Tony
Voyage en famille
25 mai 2025
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de lâhĂ©bergement
This property is the perfect example of how far customer service can take you - as the property is Good but the hospitality is GREAT.
Couple of quick points first:
1. Bed
These beds were fine, not luxury or anything but clean and comfy with a range of pillow options. We slept great.
2. Breakfast.
Several reviews said the breakfast was âjust okâ but I thought it was good! The highlight was a luxurious oatmeal bar (fit with loads of fresh toppings) - the coffee was good too with plenty of name brand creamer and milk.
3. Pool
Small but clean and the heater was working fine we had a great time.
Ok the staffâŠ!
From accommodating our unexpectedly early check-in to making sure we had more than everything we needed, the staff at Fairfield went above and beyond.
Sarah and the daytime staff were welcoming and made sure we had bottles of water that usually come with being a part of Marriott/BonVoy. She also made sure I had a razor since I forgot mine, but what most impressed me was how she took an interest in our sonâs interests, checking on him throughout our stay. Really made him feel welcomed and special.
In the evening Gabe was on the spot with a couple needs we had and even went out of his way to make cookies when I asked about the cookie policy. Unreal.
The only drawback is the STRONG fabuloso smell during daily mop time in the lobby. However, based on the exceptional service thereâs no question where weâre staying next time weâre in town.
Tony
Séjour de 2 nuits en mai 2025