It's really frustrated to stay in this place. At the 3rd night of my stay, the reception told me that the shuttle bus was full and can't afford for 1 more person. The problem was that I made the reservation when I booked the hotel online. And they said I can book for it when check-in. When I checked in, I mentioned again and they just say ok without hesitation, which was on 16 Aug. 2019. On 18th Aug. 2019 morning, I spoke to reception again to make sure the bus will be on time, and I got a promise again. However, when I just wanted to have my dinner around 7pm, they said the bus was full and would check for me if there is still place for me. When I back from dinner around 10pm, they said I have to go to the airport by myself. I doubt that they don't even listen to their customer. Until the last moment, the reception informed the shuttle bus was full, then why I have to book this place for the reason I'd like to catch the plane easily?
