Our first evening at the hotel, seemed to be going fine, until my child used the one bathroom in our room, only to discover then, when we called for maintenance to unclog the toilet, that there was a plumbing issue (hotel-wide), requiring the water to the building to be shut off for 3-4 hours (during prime showering times for most families). We could not even wash our hands. The next and final day of our stay, after both my daughter and husband injured themselves on a discrete excess concrete base around the tightly packed picnic area, where we planned to eat lunch by the pool, before swimming as a family - though the injury to my daughter, causing blood to be drawn from 3 of my daughters 5 tires on her left foot, prompted my husband to ask the rep at the front desk for bandaids, to which she declined, stating they had none for residents. Finally, a supervisor, came to help, but that was all for not, as though it wasnât more than enough for one stay, just to finally begin to make our way to the elevator to clean up and have dinner in our top floor room, when the same representative, adamant that she had no first aid to help our daughter, informed us that the elevators were now our as wellâŠso our family of four (hands full of bags) had to hike the concrete (and blood stained) stairs to the top floor.
All to find out that zero concessions or bill reductions would be offered, and no medical reports from the various safety concerns endured would be accepted.
