Our commentsâŠ..Busy road to walk out with dog. Room fridge not working, had to collect when wanted. Restaurant service good but slow.
Coffee cake at 4.00pm appreciated but limited and token small cakes. Comfortable stay but much prefer the says at Scarborough.
Second time we stayed and itâs comfortable and convenient and plenty of room. Itâs ultra dog friendly which is ideal too. Itâs let down by the cleanliness which was also apparent on our last visit. The restaurant skirtings are not clean the edges are dusty , the room are also the same the main part of the room is hoovered and cleaned but edges and under items are not . The bathroom corners and edges were very dirty and so was the room. We made the staff aware in the first day our fridge was not working and the free milk was not cold, but this was not addressed. We followed this up on the second day but still it was not fix only to be told most of the fridgeâs in the hotels donât work!. If you offer a fridge with items inside then you should make sure they work or are fixed.
Excellent Base for walking and cycling straight from hotel with lock up for bikes, good food, lovely lounge with free tea/coffee and afternoon cake. Great
Excellent facilities, clean and modern room. The rooms were very warm, even with a fan. I think a thinner duvet for the summer would be a good call. Food in the restaurant was very good however the services was quite poor. Granted it was a busy Saturday night but the services for drinks and ordering food was very slow and we felt forgotten about. We didnât get asked if we would like to see the dessert menu and if we hadnât had asked for the bill we would have been waiting all night.
All in all I would recommended the hotel - super facilities and location but service staff need either more training, more staff on or bettered managed.
Lovely staff. Space limited in the room despite me sending a message ahead, requesting space around beds as we have a wheelchair user in our family. Far too warm in the room so had to leave the window open, then had noise from people leaving the bar late at night in the car park. Bed too soft & pillows lumpy. Food at the evening meal & breakfast all fantastic. Cleanliness really not up to scratch, particularly around the self service breakfast areas.