We came in prior 4pm (already at 1pm), and had to wait because the room wasn't ready. At 3pm I was asking again about approximately the time we could get it. She checked and soon after said we could go in.
The room was so dirty, the kitchen sinks full of dirty standing undrained water, so I told her. She said" you wanted to get in earlier", and I replied" But not to such a room", and wanted to show her the picture about the water in the sinks, and she only replied "Don't need to see that. I know about the issue".
We left, came back later, and they fixed the sink but that was a disgusting start, and ruined the whole mood.
Dealing with ants the entire stay wasn't great either.
4th of July, we rushed to the room because my 14 year old daughter wanted to change to make some pictures of the sunset to share with her friends (they all had a group chat and wanted to share a picture of the sunset of 4th of July).
We couldn't get into the room!! They had a system error, and no one was at the front desk anymore. Had to call someone in, but at the time he came, the sun was down.
So we missed it (and dealt with some tears of a broken heart teenage girl).
No apologies, or any attempts to understand that was an inconvenience.
There is also no room service. Coffee, towels, soaps, trash bags, dishwasher pacs,....only one time; so if you stay longer like we did (7 days), you have to buy those things, and wash your beach/pool and bathroom towels yourself.
The view was great though!
