I booked online through hotels.com. received multiple messages from OYO through hotels.com confirming the upcoming stay, welcoming, etc. 3 hours of driving, and I show up to a sign that says "sorry, no rooms, no water." I knocked and rang the doorbell, a man came to the door and pointed, I pointed to my phone. He opened the door, proceeded to yell at me, ask if I knew how to read, etc. I explained my online booking and he said he hasn't taken bookings in over a month. I get it, his business is seriously suffering, but he yelled at me and told me to deal with whoever I booked it through and shut the door on me. He even tried to deny that I even booked online at first. So, I headed into town, and was on the phone with hotels.com for 2 hours and they couldn't seem to understand why, after multiple attempts, no one was answering the phone at the hotel (because it was closed). I eventually was issued a refund, and found another place to stay. But what's disappointing is that I was yelled at, and he seemed super pissed he was inconvenienced. I get losing money, and having to explain over and over again, but he could have handled it better, and perhaps he needs to double check with his contractors to ensure bookings don't occur while closed. Because my money was taken weeks prior and I received several confirmation messages, only to show up to an absolute awful person.
