My recent stay at Radisson Blu was disappointing and far below five-star standards. Despite booking a suite, there was no greeting on arrival and the check-in staff offered no information about hotel services or assistance with luggage. When I requested accommodation for my driver, the staff member refused to help, and only after insisting did a manager intervene. Although polite, he could not find nearby accommodation and shockingly suggested that the driver sleep in our suite, which is unacceptable for any hotel, let alone a five-star.
The suite itself was clean but offered very basic amenities. Both TVs showed Netflix errors and, despite calling for service, no one attended. Noise insulation was poor, with late-night wedding music and early-morning traffic disturbing sleep.
Breakfast service was also poorly managedâno greeting, no seating assistance, and staff seemed undertrained. Checkout again lacked courtesy, with no greeting or request for feedback.
Overall, the hotelâs service quality felt closer to a three-star property, falling short in hospitality, responsiveness, and professionalism.
