6/10 Satisfaisant
Blake
Voyage en couple
20 nov. 2025
Les points forts : Services et Ă©quipements et infrastructures et conditions de lâhĂ©bergement
There were so many attention to detail items missed from what you would expect from a five star resort.
- specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub
- no wash cloths or hand towels, only bath sheets and bath mats provided.
- only one bed side table when there clearly should have been two
- cob webs with bugs in the corners of the ceiling
- breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk
- staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates
- staff never asked how our meal or stay was
- house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours.
- parking was difficult - odd shape layout and odd shaped spots.
- $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay.
- ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish
- couldn't use QR code ordering due to app issues at the pool
- pool menu items not available
Blake
Séjour de 2 nuits en novembre 2025