6/10 Satisfaisant
Sabrina
Voyage dâaffaires
13 févr. 2025
Les points faibles : Propreté
Not Quite What I Had Hoped
The room was different from the pictures taken on the website. I was looking forward to a bath, only to find a small shower. The water wasn't that hot and didn't last long. The cleanliness factor wasn't quite there either. There were spots on the linens, hair in the drawers of the dressers and in the floor. The kitchen ware was dirty too, fingerprints and specks of food debris. The cookware was Teflon coated with scratches that made it unsafe to cook in. Many things were broken: the bathroom door wouldn't latch shut. The only way it would stay shut is with a towel wedged against it. The toilet paper holder kept falling off the wall, and the holder for the iron and ironing board came completely out of the wall when I went to put it away.
The walls were quite thin as well so the noise from the other tenets was quite loud. One neighbor blast their music. The people upstairs walked very loud and had a screaming child into all hours of the night.
But the biggest annoyance is that they didn't offer the cancellation or reservation adjustment policy. I had to adjust my schedule by a day due to a storm and my flight being canceled, and they charged me anyway. I stayed an additional day and they didn't bother to comp it because I paid a day I didn't use, nor offer me a discount. Which is unfortunate because we could have been a return customer despite all the other issues.
Sabrina
Séjour de 4 nuits en février 2025