While the initial impression of this Florence hotel was positive, with evident cleanliness and recent renovations, the overall experience fell significantly short of its advertised 5-star rating. The location is undeniably excellent, and the hotel itself is visually appealing. However, the disparity between expectations and reality became clear quickly.
The breakfast, though palatable, lacked the variety and refinement expected of a 5-star establishment. Similarly, while the staff were friendly, their service lacked the polished professionalism and attentiveness that defines true luxury hospitality. In my opinion, this hotel comfortably sits within the 3 to 4-star range, but is nowhere near a 5-star experience.
Ultimately, the price point does not align with the delivered quality. For the cost, I would strongly advise exploring alternative accommodations in Florence that offer a more authentic 5-star experience.
