2/10 Horrible
Kelly
Voyage d’affaires
12 oct. 2025
Les points faibles : Personnel et service
Poorly managed hotel
I arrived on 10/7/25 to find that my reservation had been given to someone else and was told the hotel was completely booked. The thing that made this so frustrating, is that I called on 10/5/25, two days prior to my arrival to say that I would be arriving late (one day after my scheduled arrival) and emphasized to the woman who answered the phone that I was fine paying the first night of the reservation, and would gladly do so in order for them to hold the reservation for me. She told me it was no problem, she would note it as a late arrival in the reservation system. I did not think to ask her name because it seemed like everything was all set. Fast forward to my arrival on Tuesday, when the front-desk staff Noah informs me that my reservation was treated as a “no-show” and my room was re-issued to someone else. I showed him the email with my reservation number, and explained how I called the hotel on Sunday. I also did not receive any notification they were cancelling the reservation. I asked to speak to a manager, but conveniently, she just left for dinner and won’t be back for an hour. Sensing my frustration, he says he’ll just reinstate my reservation and give me a room. The other front desk staff, Loralei tells him not to do it. She said the manager Michelle Manning would follow up with me, I'm still waiting. Luckily I found another hotel, and will not stay in this or another Hyatt. Avoid this one at all costs.
Kelly
Séjour de 4 nuits en octobre 2025